I recived one of these as a gift from my wife and thought it was going to be a good experience. NOT! The unit has always been hit or miss, it never tracked me right and we decided to put it on the shelf after the prepaid year of service was up.
Guess what? 2 years latter we recived abill for 300 dollars for service that has never been used. My god! We paid for a year in advance and then expected that would be it since this is not a cell phone contract.in fact, its not a contract at all! Where do they get off billing us every year without our permission.in reality they never did bill us because we always switch credits/debit cards for this very reason once a year. They just kept the bill running I guess! Crazy!
Anyway, I called them and they said that they will remove 1 year of service (remember I have not used this after the firtst prepaid year) but my wife still owes 150 dollars for whatever. I said to the spot messenger guy that was crazy we never signed up for revolving billing and get this. He told me straight up that I need to pay it or he was sending it to collections and my wifes credit would be going down the tubes.
This souds like the business practice of a infomercial not a real company. I was even thinking about upgrading to their new unit to see if it had the glitchs of my old one worked out but after the rude and threatining comments by their customer service I am staying away from them.
Remember this was a gift so my now wife had no idea that she had to cancle or it would keep billing. I had no idea either!
You better be very careful with this scam of a company. They only want one thing! Getting your card/billing info and you are then stuck! Be sacred, be very scared!!
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