On 11/23/09 my purse was stolen from my vehicle. On this same day my husband Thomas Riley went into Vystar Credit Union and spoke with a gentlemen at the frint desk. He told this gentlemen that he wanted ti close his account do to my identity being stolen. The gentlemen advised Thomas Riley tht there was no need to do this that he would notate the account & they would not do any transactions for Anita Riley. Well on 1/5/10, my husband Thomas Riley went through Vystar Credit Union's on Beach Blvd and that is when a the teller advised Thomas Riley that a hold had been placed on a check that he deposited. He then asked the teller what check, she proceeded the check fro $2,500.00. Thomas Riley then advised that he had not deposited a check for $2,500.00 into his account. Well then he pulled around & walked inside Vystar Credit Union. He then spoke with Tresca Crusaw and she pulled a history on his bank account at that time there had been 4 transactions done on his account by the people that stole my identity. Per Vystar's procedures they are not to except personal checks on a buisness account. Well that did just what they were not supposed to do. This person went through the drive through of a Vystar in St. Augustine, Fl used my license and social security card and forged my name to the back of a personal check that the thieves stole from someone else. I took my police report that was filed on 11/23/09 to Vystar on 1/5/10 so they could see that it was not me doing these transactions. I also gave them my new license. They then knew it was not me; however, they told us that it would be 10 to 15 business days for them to do their investigation and maybe up to 45 business days. The we would get our money back. As of today it has been 36 business days and we have not received 1 phone call or anything from their fraud department regarding this matter. On Friday 2/12/10, Thomas Riley called Tresca Crusaw & she contacted the person handling our case. The person handling our case advised her it may be another 90 days before we get our money back. First of all it is just a little ridiculous that we have not been provided the persons name handling our case at Vystar and 2nd of all they should have never went against their own procedures. I am looking into getting an attorney and suing them for the mental stress and aggrevation that we have been through.
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