Straight Talk, Inc
To whom it may concern:
I purchased one of your phones at Walmart along with a service card. I went on-line to your website on December 23rd to activate my phone and have my current cell phone number ported to my new Straightalk phone. I went through all the steps and was taken to page about how to complete my activation (which it said would be in 24 hours to 7 days) and I printed this page out. The page says that when my old phone stop working (again, 24 hours to 7 days) I should dial a phone number from my new phone and complete several steps to complete the port and activation. I waited 7 days and nothing happened. My old phone still worked. I went on to your website again and I looked up the status of my phone and it said (and still does) that it is in the process of porting the number and there is nothing I can do. I waited a few more days and still nothing. I called your customer service phone number, and after over 60 minutes of talking to 3 different people and being put on hold many times, I was told that they will need to create a new ticket for my phone port and it will be activated within 72 hours. I waited a few more days and still nothing. I called your customer service number again and again, went through over an hour of being on hold and being transferred and giving my serial number, pin number, address, phone number, etc all again, I was told that they would need to create a new ticket number and that the transfer should be complete within 24 hours to 7 days. I waited another 7 days and nothing. I called again and for the third time gave all of my information and was told that a new ticket had not been created. I was told that no ticket had ever been created and that the computer system would not allow them to create one. I asked what I was suppose to do then, and was told that they did not know. I asked for a supervisor and a supervisor told me that HE would be able to create a new ticket and my port would be complete and my phone would be active within 72 hours. He also told me that someone he would call me to confirm this within 72 hours. No call, no phone service. I waited a few more days and called again. After over an hour on the phone again, after giving my information again for the fourth time, I was transferred around from department to department and giving all the number again over and over each time. I was told that no ticket had been created. I was told that they were unable to create a ticket and that a case would be created and escalated to Miami. Then it would be fixed and my service should be working. I was told I would get a phone call from Miami with 48 hours. No phone call. No service. This repeated for 3 more phone calls and more more supervisor and one more elevation to Miami. Still no service and not even a single phone call. I tried to take the phone and service card back to Walmart with my receipt in hand and was told that my $110 was thrown away because these things are not returnable. I called again. I asked to have another phone sent to me and I return this one to you since I had been told that a ticket number could not be created for my phone since it had already been created a first time but it didnt work. I was told there was no way to create a new one and therefore my phone would never be activated. I was told on phone call number nine, that a pre-paid fedex label would be sent to me and I could send the phone to your company. When my phone was received you would then send me another phone that I could try to activate again. I was told I would receive the label in 3 to 5 days. That was over 11 days ago. I called again and asked about the status of my label and was told it would now be ordered and did I receive my accessory? I was told that the label should arrive in 3 to 5 business days. That was 6 days ago. I have never, in my life, delt with a company with less values, honesty, integrity and competence then yours. You dont even seem to be able to work your own computers or telephones. I am going to do everything I can to let the public know about this situation and your complete disregard for your customers. I would appreciate a response and I feel sure that you will be calling me within 72 hours (ha ha ha ha)
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