In late December we contacted two men and a truck since they offered us a "decent" rate and we figured to use a local company to handle a easy move for my father in law from a 3 bedroom townhouse down to a 1 bedroom apartment across town. We were given a quote of $350-$400.00 and we were given this quote several times over several days.
We scheduled the move for February 3 as we ourselves would already have been gone out of state on our own relocation. I have several documents documenting the quotes from this company. No one from this company called me on the day of the move to let us know what the final cost would be. I was shocked to find out that they charged my account $470.00 along with having a deposit of $100.00 which totaled out to $570.00 with no additional explanations. When I received the invoice there were a lot of inaccuracies in it. I disputed the charge with my bank and with the company only to be contacted rudely by the owner.
The owner sent a letter via email to my husband telling him that the move itself took an hour, his crew found out when they arrived that most of the moving was to be done on the 2nd floor (included a washer, dryer, couch, recliner, dresser, 2 night stands etc) they claimed they were never told this when their own documents showed * 80% moving 2nd floor* - * 20% moving 1st floor* - then the owner proceeded to threatened my husband that if my husband was to do a chargeback we are commiting service theft and they would have legal rights to sue us in litigation.
He also stated that when his crew showed up they were not made aware of how "filthy, dirty and dusty" the place was and the guys had to use disposable gloves at no additonal charge to us and since my father in law is a senior citizen they did a "kind gesture" and moved him anyway.
The owner was asked to answer several questions one including why the jump in price and why were we overcharged, his only response was " well our estimates are only that estimates, we don't give flat rates" Well I'm sorry that response is not right, no where did anyone show good customer service, unfortunately since we ourselves are 1200 miles away we couldn't over see this move to know what happened but our main issue is they are not honoring their quotes, they lack customer service and lack professionalism.
We are sorry to use them only to feel screwed over and taken advantage of, however we feel if we weren't given the service we were promised we do have every right to question it and dispute the charges.
The owner never acknowledged or explained anything to us maybe "extra " things were asked of them by my father in law, We will gladly release the appropriate funds only on what we were quoted since they already received a deposit from us and then over charged us with no simple explanations.
We will be filing a complaint with the local BBB in Pensacola FL and will be attempting to contact their main corporation even though they are a "franchise". We feel we were wrongly ripped off and mistreated and want a simple explanation and we will be sure to tell other people to not use them as they are not honest, trustworthy and respectable moving company.
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