Consumer complaints Investigation:
Editors UPDATE: Positive Rating and Recognition has been given to Professional Retail Services for its Commitment to Excellence in customer service.
Consumer complaints investigation of Professional Retail Services revealed an amazing commitment to customer satisfaction which underlies all their operations. This means that any client that works with PRS will always receive top-notch service and a dedication to the quality of their work. PRS listens carefully to client concerns and sees them as an opportunity to learn and improve upon their service at every turn.
Vice President of Business Operations and co-owner Kathleen Larmour believes that her company is only as good as its subcontractors. Because of this belief, she makes sure that her vendors as well as her clients stay happy by maintaining open lines of communication between them and her company. This is one of the most important challenges to maintaining a successful business and it is communicated to her employees on a regular basis. All of our clients receive and deserve white glove service, says Kathleen. Our number 1 goal is to provide 100 % customer satisfaction. We strive to provide excellent customer satisfaction and lead the industry in retail maintenance. Our clients have participated in helping us do just that. Their vendors play a major part in their business and they are one of their biggest strong holds. We understand how important it is to support our subcontractors and stand behind their work as well as standing behind our customers needs and requirements. 90 percent of our clients have been with PRS since we started the business and participate in helping us strengthen weak points, giving us more room to correct any errors in our procedures and structure. This type of communication has greatly helped with the growth of our company. We will always keep the lines of communication open between PRS and its clients.
Professional Retail Services is a business that provides full service facility maintenance and security for retail stores and restaurants. Professional Retail Services has been servicing the retail industry for over 9 years with 24 hours a day 7 days a week service. PRS opened for business in the year 2000 and their coverage area is nationwide and also provides service in Canada, Hawaii, and Puerto Rico. They provide everything from plumbing services to signage and fire protection and take every customer concern very seriously. Their goal is to provide the best quality services in the industry and have been taking strides toward this goal since their doors opened more than ten years ago. Professional Retail Services, Inc. Competitively bids work with a known scope to allow better planning of regional or national programs. They also offer project management services nationally if a customer desires single source program management. Every additional service added onto a contract provides another opportunity to win or lose a clients trust and Kathleen, along with her husband and business partner Brian and their team, is determined to make every experience count. Says the successful business couple, We understand our clients have a common goal to be competitive and stand behind their mission providing a reliable service with best competitive cost which both of us as service providers, strive to provide and achieve.By evaluating our self-performance through client surveys we are always taking constructive criticism and making room for improvement within. Our clients have complimented PRS from our follow up processes, opportunities and our pledge to lead the industry in retail maintenance and construction.
Complaint can confirm that Professional Retail Services takes quality control very seriously. The associates that handle the clients and vendors work hard to exceed client expectations and know that every new experience provides an opportunity to bring their service to another level.
Professional Retail Services understands the value of being a complaint Verified Safe Business and is delighted to have the opportunity to open its doors to a third party who can objectively state that they go out of their way to ensure customer satisfaction.
In summary, after our investigation, complaint is convinced that Professional Retail Services is committed to quality delivery of services resulting in total client satisfaction.
Read more about Professional Retail Services Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of consumer complaints's Corporate Advocacy Business Remediation & Customer Satisfaction Program... Yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about consumer complaints Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
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NOW TO THE ORIGINAL REPORT THAT WAS FILED
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Professional Retail Services, Inc PRS New Vendors beware. PRS takes 7months to pay with a new excuse everytime you call for payment Medford, New York
All future vendors beware. PRS - Professional Retail Services, is far from being any sort of Professional Service... They call you requesting maintenance service on certain retail establishments. They chew your normal and customary fees down, we agree because the economy is slow, and we hope there will be future work. We take care of their customers promptly, take care of the emergency, and wait, and wait, and wait for payment. They make you sign a contract that states 45days payment. Then when you call after 60 days for payment their first response is, " they are a little behind in the check writing department" The next phone call you make requesting payment they say call back in a couple of weeks. You call back and then the response is we will definately cut you a check... in 6weeks... The latest answer from them is they have hired a new check writer and accountant, and in 2 weeks I should call back and they will have an answer for me... To add fuel to the fire, they flat out refuse to pay your finance charges for late payments, because that is not in their contract... Really, well is there an attorney out there that would like to file a class action lawsuit against these people? Call me I am in... What a waste, and they are probably charging their client triple... While the little guy who took care of business in the first place is waiting 7months for payments... Crazy!!!
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