On the morning of Friday, June 12, my husband, notified me that he needed a new crack sealer machine for a big job he had coming up the end of the following week. He asked me to call the AsphaltKingdom.com (he had found them on line while surfing for such equipment the night before) and see if they had such a machine and if it would be possible to receive it early the following week (which would have been Wednesday, June 17).
SoAt approximately 11:00 A.M. On Friday, June 12, I called AsphaltKingdom.com at 1-866-399-5562 and pressed 1 for sales. I was greeted by a salesperson named ANDRE.
I explained the situation to ANDRE and he assured me that it was no problem to receive the machine by Wednesday, June 17th, but at the latest, we would have it by Friday, June 19. I told ANDRE I would have to make sure that date would work out for the job my husband had planned and that I would call him back if I was going to order.
I checked with my husband and he said as long as he did not receive it any later than Friday, June 19th, that it would work and he could still get the job done. I called ANDRE back and told him as long as we had the AK-10 hot pour crack fill applicator (aka: crack sealer machine) no later than Friday, June 19th that the order would work for us. He assured me with (the greatest false intent as I would find out) that we would have it at the absolute latest on that Friday, June 19, so I went ahead and placed an order with the ASPHALTKINGDOM.com
When Wednesday, June 17th came around, my husband asked if I had heard anything from AsphaltKingdom.com on our delivery and I had not heard anything so he continued to sit home awaiting a delivery from them. He continued to wait all day at home for the delivery on Wednesday (June 17), Thursday (June 18), and Friday (June 19) until the late morning. Shortly after 11:00 A.M., my husband called the AsphaltKingdom.com at 1-866-399-5562. He spoke with ANDRE and asked where our equipment was and reminded him that I had placed the order and that he had promised it to us no later than this day, Friday, June 19th.
ANDRE told my husband that he would have to speak to their Customer Service Department and that no one was in at this time, but he would have them call him back at our home number. He waited until approximately 3:00 P.M. For a return call, he did not receive one. He called ANDRE back and ANDRE said he couldnt understand why he had not received a call back and that he would request that my husband be called again. At this time, mu husband asked ANDRE if they had the machine (AK-10) in stock and ANDRE replied YES, he had them sitting there.
Within 5 to 10 minutes after my husband hung up from ANDRE, a woman, named SABRINA, in the customer service department at the AsphaltKingdom.com, called my husband back at our home. She apologized for not returning his call right a way. My husband then asked her to check on our order. She then indicated that there was no shipping or tracking number for her to check our order in her system yet because the machine was not yet even made. She informed my husband that it takes approximately 4 weeks for them to make and that the machine was not made yet.
My husband, getting upset, informed her that that was bull - because he had just hung up the phone from ANDRE and ANDRE just told him that they had it in stock. My husband then said to SABRINA, well then ANDRE lied to him and that was bull - and that he wanted to cancel our order. Sabrina said that she would cancel the order with no problem, but we would have to pay $125.00 cancellation fee. John said bull - I am not paying the $125.00 because I was lied to. He then told her to put ANDRE back on the phone because ANDRE, once again, had just assured him that the machine was in stock. Sabrina then told my husband that he should have read the fine print on the website because it states that the order would take 4 weeks. He said well ANDRE promised us otherwise so put him back on the phone.
My husband was once again transferred back to ANDRE. Then he proceeded to tell ANDRE that he just lied to us and that his own customer service department just informed him that they dont even make the machines until they are ordered and it takes at least 4 weeks to make and that they do not keep them in stock. My husband told ANDRE that this bull - and that he promised us that we would have it by Wednesday - Friday at the latest and now we have employees lined up to do a job and no machine to do it and (once again) that it was bull - and that he could stick the order up his a— and CANCEL the order.
He said fine but he informed my husband that he didnt like the way he was talking to him, my husband said well fine, but I dont appreciate being lied to and costing us business. ANDRE said it would cost $125.00 to cancel the order. My husband said Bull - , put your boss on the phone, you lied! ANDRE replied that - this doesnt go any further than this desk. My husband said fine and that we have been in business for 20 years and we will cancel this transaction through the credit card company because we were lied, never received the equipment ordered and should not owe anything! ANDREs response to that was fine you wont win - we never loseand he hung up.
Well guess what we never received the equipment and totally got screwed out of the $1,500.00! We had charged it on a Capital One credit card and they claim they sent us letters asking for our side of the story and didn't get a response. We never received such a letter! Asphalt kingdom and capital one are both liars, losers and rip offs!!! Don't use either one...
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