I ordered and purchased Paint Shop Pro from e. Cost.com, and they sent me some cheap program called SNAGIT (not even close to Paint Shop Pro). I have traveled all the customer 'service' roads (phone, email, etc.). I filed a dispute with PayPal over them not sending me the product, and they said that since eCost.com sent me SOMETHING, the claim was not valid. (Oh great, PayPal, what if they had just sent me a rock instead of what I ordered, after all, it's 'something'). I also visited the physical address listed on their website, at 118 Brea Canyon Road, City of Industry, CA 91789, and the actual company there said they had never heard of eCost.com. Hey, considering the number of complaints I have found out about eCost.com (Hindsight is 20/20!), all of the same nature, maybe PayPal and eCost.com are in cahoots. I have also filed a complaint with the Postal Inspector and with the Federal Trade Commission, and all I want is a REFUND!
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