This report is to assist those who don't know who or what to do with their complaints. Hopefully, if we all write, follow up and stay after this company, we can stop this. Looks very suspicious to me!
Short Version: I sold a car in 2004. Evidently, even though I have never received ANY DOCUMENTATION or VALIDITY, nothing in writing, the car was totaled in 10. Take note: 2006... in 12 I start getting harrassing calls from this company demanding $1599.00! I asked where incident happened..."I don't know", I asked for vehicle VIN, answer: "I don't have it!" In yet they expect me to pay, just send $. Now they say I owe $1789.00! (?)
Been caught up in the tricks of this company? If you are getting harrassing calls, write a "Dispute - Cease and Desist Letter." They can no longer call you once they receive the Cease and Desist Letter. It is against the law! (Be sure and send Certified Mail, Return Receipt Requested, so they can't say they didn't receive it!) HOWEVER, they can and will turn you into the credit bureau even though you disputed the charge.in that letter, be sure an ask for validation of the debt and all information relating to it! If it is for a vehicle you sold, ask for VIN#, Lic #, date and location of the towing or incident, copies of the invoice, what happened to the vehcile? Was it sold, how much? Copy of the sale and amount sold. Copy of the current title. (They have to have one to know to contact you) Ask for everything you can think of. They must validate the debt. Just calling and saying you owe thousands, well... BE AS AGGRESSIVE OR MORE, THEN THEY ARE!
Okay, now, here is what you do. You make one letter explaining all of the above details and make copies of it for all the agencies. List about the harassing calls, the amount they say you owe, ALSO mention (IF) that the debt started out as for example, $1500.00 and now the debt is $1800.00! When you sold your vehicle and that this is not your debt, that you have requested the above information and have never received it. (Allow Rickenbacher 10 business days after the receipt of their letter, send it Certified Mail, Return Receipt Requested, then you will know they received it, and they can't say they didn't! Their 10 days starts the day they signed for the letter.)
Then forward your letter of complaint to the following agenices. Also, be sure and give all the information on Rickenbacher:
www.rickenbackergroup.com
Mr. Carlos Casas, President & Ethics Officer
Rickenbacker Group
15005 Concord Circle Morgan Hill, CA 95037
408-762-7320
Now, send it to all of these people:
Office of the Attorney General PO Box& Your States Office - Look up their address on web. Attn: Consumer Protection
Attorney Generals Office California Department of Justice Attn: Public Inquiry Unit P.O. Box 944255 Sacramento, CA 94244-2550
Federal Trade Commission: Consumer Response Center - FCRA Washington, DC 20580
District Attorney's Office - Morgan Hill Branch 17275 Butterfield Blvd., Suite A Morgan Hill, CA 95037
ACA International, Attn: Ethics Department, P.O. Box 390106 Minneapolis, MN 55439-0106. (Rickenbacher belongs to this association. You will hear from them, but be sure to follow up with them within 30 days of receiving their letter)
Office of District Attorney, Consumer Protection Unit, County Government Center-West Wing 70 West Hedding St. San Jose, CA 95110
If Rickenbacher Group turned you into the credit bureau, contact them immediately and DISPUTE THE CHARGE. You can also write the Better Business Bureau, but I realised I needed to stop and ask myself: WHO PAYS THE BBB FOR THE BBB MEMBERSHIP? The company you are complaining about!
Some of these agenices, you can file a complaint on line. Be sure to make copies (print) for your file. If we all complain, maybe we can stop Rickenbacher Group! But, we need to KEEP FOLLOWING UP!
If I find another consumer protection agency to contact, I'll keep you posted.
Hope this has helped you. I believe in Consumer Awareness, Consumer Alertness and WHAT IS RIGHT IS RIGHT~ WHAT IS WRONG IS WRONG. The WRONG needs to be STOPPED! Good luck!
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