My name is Chris Holland. I live a few blocks away from pizza hut in monroe, la located on 1301 lamy ln. I stopped by to order a stuffed crust pizza that was a special for 10.99. Unfortunately, they were out of that at about 6:00 saturday evening. That wasn't a problem. I ordered another type of pizza instead. I told the employee that i was going across the street to walmart while the pizza was cooking. Twenty minutes later I return to the pizza hut to pick my order up. My pizza was not ready. I ask the employee what happen to my pizza and she told me she gave my pizza to someone else. Now this defeats the fact that i come in to order it first and not have to sit and wait on it. I have to wait another 20 to 30 minutes. I know we all make mistakes and i understand mistakes happen. After waiting another 30 minutes, she brought me my pizza out. Good thing i checked it before i left because they fixed the wrong pizza. It was sausage instead of peperoni. I might have taking that pizza but my wife and i didn't want sausage. The employee insisted that i just take the sausage. This is what first upset me, the fact that i just got off of work and you are trying to make me take something i dont want. That isn't fair! I've been in sales all my life and i know how you are suppose to treat customers whether it's food or clothes. After i told her that my wife doesn't eat sausage, she made a smart remark to her manger "oh, his wife don't eat sausage", like that was a problem. That really upset me! The manager did'nt have much to say but start cooking another pizza for the third time. After about another 30 minutes, my pizza was ready again. Keep in mind, this is not the pizza i really wanted in the first place. I open my pizza and was shocked that it did not even have peperoni all over my pizza. I had three slices of pizza that did not even have a peperoni on them. There was'nt hardly any on the pizza period. I politely showed the manager the pizza and asked her about the way it looked and she smarted off with me and told me ' That's just the way it is". I'm thinking to myself that i have never seen a pizza look like that. I even tried to pay her for the pizza anyway after she didn't charge me, but even after one hour and 35 minutes she still did not make sure i was satisfied with my visit. That to me is not proffesional. I don't feel like i was treated fair and if it happened to me it's happening to other customers as well. I was not pleased at all. I was talking to my wife most of the time while i was at pizza hut, so she knew what was going on. When i got home, she did not feel it was safe to eat the pizza because she did not know what the employees were thinking or capable of doing to that pizza while preparing it in the back, especially after having to cook three different pizza's for one customer. I will appreciate the acknowledgement of my complaint because i feel people should'nt be treated that way.
I can be contacted at 318-789-5660 or 318-654-4772.
Thank you
Chris Holland
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