DO NOT use this company - They are a bunch of crooks. I have been fighting to with them for 4 1/2 years. I could write a book about all the customer service problems that we've had.
Short version of our story is - signed up for service in DC in thought we had a 3 year deal. We are a Air Force family that moves every 2-3 years - Dealer scratched out dates after we signed the contract and made it 5 years. We would have never agreed to it because we know we'll move in 3-2 years. You can tell on their copy that the contract length was changed. I fought that for months we no luck.
So. We moved to Phoenix, AZ - and they don't have service there - they tell us they will have service in a few months. 4 months go by and too many phone calls to count by me to get service. Meanwhile I'm still having to pay $29.00 a month for service I can't get. They finally hook us up and try to extend out contract another 36 months - for moving. Many more calls and letters later - they finally wave the extra time. But still say I have to pay for 5 years - which we were hoodwinked into. The installer finally shows up and it's a joke. He can't find the wire/service box for ADT that was already in the home and on and on. At the end of the install when I asked how to work and set up the system - he told me to read the book. I called to complain again and they said - just read to book. So much for customer service.
2 years goes buy - we pay on time ect. And it's time for the AF to move us again. I call to say that we are moving again - this time into a rental home-so we can't get service. Can we get out??? NO they say - we must pay for 6 months left - there is no clause for active military that is forced to move every 2 years. We are not selling our home (in AZ) but renting - our renters offered to pick up the service. I called again and asked if we could put transfer our 6 month balance to them - plus they wanted to pay for another extra 6 months. Was told NO - we'd have to keep it our name and they could pay us for the service. Makes no sense... Months ago when I found out we were moving again - I had called and talked to a supervisior and was asked by her if a family memeber would be interested in there S— Service - I told her there was NO way I would want them to be robbed. Now again they change their tune and I am actually bringing them more money and they still won't work with me. RUN screaming away from this company - stick with ADT!!! Don't get robbed like we did!
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