I bought a sword on 4/4/09 for a birthday gift, waited the 14-28 weeks, didnt receive it. I received emails that my order was accepted and I replied back asking them when will I receive it.
They sent me a reply back stating that my order was being accepted. I sent them a couple more emails like that and got the same replies. I even called the number that they give, during business hours, and all I got was a recorded message.
I wrote complaints on their help website and they sent me replies stating that my sword was in customs and they didnt have a release date and that customs is checking through the packages.
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