Me and my son's grandparents signed my son up for karate classes in January agreeing to each pay half, I started paying my half of the bill online at their website: myasfaccount.com and his grandparents chose to drop their payments off in person at the school. It's now June, I made a 150 dollar payment in the beginning of the month (june 2) to asf via their website and 1 day after that payment posted another payment showed up on my transactions for an additional 150.00 this showed up on june 10.
I contacted asf to find out why I had been charged twice and they informed me that by using their website to pay I automatically signed up to have them deduct my bill from their account. BUT my bills aren't due until the 15th, and I never wanted automatic deduction. Then they kindly notified me that I was 150 dollars delinquent on my account so they took the 150 out immediately "with my authorization". They tried to tell me I hadn't paid a single bill since February. Wrong again, I had been making my half of the payments online and I had been with the grandparents when they paid at least one of the bills that was supposedly unpaid. I couldn't understand how I could be delinquent on my account and asked if they'd received the payments that we'd made at the school and they said no. I asked about the payments made online and "oh yes, actually I see that one."
So we contact the school and conveniently the person in charge of our payments isn't available to tell us what happened. The lady assures us that she'll have Mr Pope call us back as soon as he gets in to let us know what happened. Meanwhile my bank is charging me overdraft fees because I didn't have an extra 150 dollars lying around for asf's convenience.
After several hours with no call back I called them back and Mr. Pope was there, but once I told her what I needed he was "not available to get on the phone, sorry I'll have him call you back". I'm about to go there in person again and pull him out of the supplies closet if he hides again. At this point I don't know whether they sold the check to Identity thieves or simply lost it or maybe they even already posted it to his account and the phone reps are incompetent. But the point is between randomly having them withdraw an additional 150.00 dollars without my consent and them just up and loosing the first check the next step is to withdraw my son from his classes unless, which I'll have to pay an additional 180 or so just to cancel my contract with them. I DO NOT recommend using any companies affiliated with karate America or "asf" lest they try to screw you out of hundreds of dollars.
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