I stupidly signed up for a free trial offer on the internet - $4.95 S&H. Apparently there is a negative action clause that you don't see but somehow agree to. If you don't cancel your account within 15 days they begin to charge your credit card as much as they like, for products that you may or may not receive. I have searched on the internet and there are a huge number of people that this is happening to. Most are getting no satisfaction with returning products and are having difficulties even contacting the company.
The following is some of the information I have gotten out of a number of harrassing emails that I sent. Maybe this will help someone else dealing with this company...
I am dealing with this unethical mess with three charges on my credit card for $90-some CDN. I did have success through the phone number in cancelling my account and haven't had a charge since (204-480-0746) although it is long distance. Since then, I have sent them a number of nasty emails telling them that I mean business and that I won't let this go away. I seem to be having some response to that, although I still haven't received a refund, there are a number of different employees emailing me back...
Email addy's are:
[email protected]
[email protected]
[email protected]
[email protected]
They also sent me the following address for returns:
Name: Lin SX
Address (street): Guangzhou shi san yuan li 57 hao
Postal Code: 510400
City: Guangzhou
Country: China
Additional Instructions were:
Please use USPS (Local Post Office) for returns, returns via UPS or FEDEX are also accepted.
IMPORTANT: When returning a product from the U.S.A. Or International location, write the following statement on the box:
Goods Returning to Original Shipper
Defective Item, No Commercial Value
Value for Customs $1 USD
My bank informed me that I should be returning the product by registered mail so that there is proof that they received it.
Anyway, I hope this all might help someone out... Apparently it takes some anger and frustration in a nasty email to get them to take you seriously...
Rocklily
kirkland lake, Ontario
Canada
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