On the day 05/26. I drop my Acura Integra at AAMCO located 2319 S Val Vista Dr Gilbert, AZ 85295 for the $19.95 transmission fluid change service as I saw on the flyer they sent to local residents. First I told the manager -Rick Fernandez - that I want the $19.95 transmission fluid change service as I saw on the coupon but i left the coupon at home, Rick nicely told me that was not a problem, he would be honor this coupon and I did not have to come home to took the coupon. He drove my car into the shop, and he came back and asked me again did I just want the tranny fluid change only, I said yes, but i began felt bad about that, made me thought about they did not want to do this job ($19.95) and he did not talk to me or gave me any paper work for detail service and estimate time for job done and pricing... Like many business. I looked thought the window and saw the worker lift up my car drain out the old oil and drop down, fill up bulk oil and they talk to each other something. Rick back in the cashier desk and print out the bill and told me my car done, and final cost is $88.01 include tax & fee. I told him I just want to got $19.95 tranny fluid change only as their promotion. He told me that he will be mark down $15.00 as coupon discount, but I told him I had their promotion coupon just $19.95 for tranny fluid change service as I was told him before. And he told me they do a advance service for my car, remove dirt, grit, abrasives, replace pan gasket and filter, I said that their job show on coupon, and he told me my car is not a standard tranny is a manual tranny, and he charge me that price... (I asked participate AAMCO they told me for my car AT or 5sp same $19.95). Because I did carry another car key and I also did not want to made up a big trouble for his new business that's why I paid that amount, but i kept all paper bill he made and told him I will contact him soon. I spend whole day to talk to them Rick and the guy in AAMCO headquarter but they refuse to refund the difference amount to me, the guy in headquarter offer me a free oil lube service for anycar i bring to him!? I also call the Gilbert PD but they said they would not help me for that issue. That's why let me went to complaint to file this story. I heard a lot of problem from AAMCO before but I did not think the new AAMCO shop in my local so bad like this. I used to change tranny fluid by myself as many people do and show on network E how, manual tranny fluid change ez and do not have filter to replace! I filed this report to let my local to be notice about this shop.
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