I phoned my local Cold Stone Creamery on Power Plant Pkwy.in Hampton Va. To order a birthday cake for my grandson. They then informed me I needed to come in and pre-pay for the order 48 hrs before pickup date. I did, in fact I went into the store within 2 hrs of the phone order and paid for it. There was a minor storm the night before I was to pick up the cake. No big deal just an inch of snow. There was a sign on the door that they were closed due to "inclament weather". No phone call, no cake... Nothing. I called and left a very angry message on their machine, with the instructions to return my call the next day. I waited until after 2: pm until I finally decided to call them again. I was told by the ill-trained idiot that my order was not paid for and therefor had not been done. He didn't even ask my name or phone number, how would he know it wasn't paid? I told him I had the recipt and saw online that they had taken the money from my account, he said I would have to speak to the manager, who was conveniently not there at the time.By this time I was FURIOUS!!! Not only did they completely RUIN my grandsons birthday, but now they were basically calling me a liar. When the manager finally did return my call she tried to blame everything on a new emplyee, and wanted to still sell me the cake that I no longer had any use for. I have called and left a complaint with the Corp. Office and BBB. They never even TRIED to compensate me, only tried to pacify and placate me in vain attempt to diffuse my anger. Never again will i enter a cold stone creamery!!! In fact i will bad mouth them until my dying day or the two lame-brains at that store are fired and that shop goes under. I will never get his birthday back, there are reasons behind my wanting this birthday to be a special one, and Cold Stone creamery ruined it. There are no excuses for their inadequecies. You can help me by strongly suggesting they FIRE these grade school dropouts and train (correctly) someone with good work ethics. Thank you
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