East Moving contacted me about my move. I provided their sales manager, Casey, with such a detailed list of things to be moved, I even gave the measurements of each and every item, including boxes, along with the # of boxes and listed every item down to a suitecase and an umbrella and their measurements. I told Casey of my reservations with the move. My husband spoke to him and told him we had read Moving Scams.com and had several questions, such as their affiliation with the DOT and their DOT #. We were given an estimate to sign and fax to them. My husband noticed on the bottom where we had to sign it said delivery could take 7-14 days and asked Casey about this. He repeatedly told us the delivery would take only 7 days, and that the DOT made them put the 7-14 days on the contract but it didn't take that long. I specifically asked him if he was repesenting a broker or a moving company and again, he repeatedly reassured me they were a company, "a small company trying to compete against the bigger companies." I asked him if the truck that came to pick up my things would say "East Moving" and have their DOT # on it and again, he assured me it would. The contract was for the move to take place on 3/11.
However, the driver contacted me on 3/11 while I was waiting for him to show up and said he was coming on 3/12. I had already purchased my ticket to fly from New Orleans to Reno, Nevada to drive home from Reno to my home in Susanville, California. I had to pay to change the date of my flight home, as I had booked the flight for 3/12, the day after the movers were supposed to have come.
On 3/12, when the drivers showed up at my mini-storage unit, they were 2 foreign nationals in a white truck that had "American Knights Moving and Storage" in small letters on the door. Not "East Moving" as I had been repeatedly reassured. When I opened the door to the storage unit, the driver pitched such a loud fit over the things I had to be moved that the manager of the mini-storage and another male employee walked over to make sure everything was ok. He showed me a tiny list that had only a fraction of my very detailed list. I told the driver just to turn around and go home, they would not get any further money from me.
At this point, he called his "office, " who told him, he said, it was ok to do the move at the price I had been quoted but that he could charge me for packing materials. It had been my understanding they would provide things such as blankets. I had everything wrapped in huge multiple layers of bubble wrap. I have the receipts, I bought every single roll of bubble wrap Wal-Mart had in stock! What further packing materials were needed, I don't know but being that the price was right under $100.00, I agreed. It was not until the entire truck was loaded that the driver told me, only because I persistently asked him about details, that my things would be going to their warehouse to be stored until they had enough "other clients going out west" to merit packing my things up in an 18-wheeler truck and only then would my things be headed for my home in Susanville, California. As I said, Casey at East Moving, assured me that East Moving would be doing the trucking.
He never once mentioned a word about American Knights or any other company. He never once mentioned that my things would be unloaded at a warehouse and sit there for eleven days. He never once mentioned my things would be loaded on an 18-wheeler with several other families' things. All this loading and unloading of my things, in my opinion, risked damage with each move to my possessions.
My biggest complaint is that Casey and East Moving totally misrepresented themselves to be a moving company to me when in actuality, they are nothing more than brokers. After my first experience with the drivers from American Knights who came to take my things, I sent Casey at East Moving an email telling him I was unhappy with the movers he sent. What does Casey do with this email? Why, he forwards it to the very people I was complaining about! Now, would you complain about someone while they have your things? No! But that didn't stop Casey at East Moving from forwarding that email. So I get a voice mail from someone who identified himself as Koby from American Knights Moving and Storage. This Koby person let me know in no uncertain terms what he thought of my email and my opinion. He even went on to complain to me that I had the "nerve to put in bold that I was unhappy with the movers."!!!
Eighteen full days after my things were picked up in New Orleans, the driver shows up. Alone. My husband has had several back surgeries and the main purpose of getting movers was for my husband not to have to lift a finger. But the driver showed up alone. Unless my husband helped, how would one man get some of the really heavy mahogany furniture in the house? This driver, another foreigner, an Israeli, was very nice, no complaints on this man but he was alone! What kind of moving company sends just one person to move an entire household of furniture and boxes?
I want everyone who has to make a long distance move to be aware of East Moving, Caseyy at East Moving, American Knights Moving and Storage based in Houston, Texas and the very scary and very rude and nasty Koby at American Knights in Houston. I still have his nasty voice mail. After reading some horror stories of others' moving disasters I feel lucky. But I was still tricked and lied to. Caveat emptor because there is one born every day to people like Casey and East Moving.
Judy
Susanville, California
U.S.A.
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