Upon delivery of my broken table, I filed a claim in Jan 09 and have called several times. No one will give me any information, they speak to me in a condescending manner.
Staples and UPS are casting blame on each other and UPS states they cannot speak to me as Staples filed the claim with them. I filed the claim! A man named Barry, a Claims Representative at the Staples in Clay, NY is lying like a snake and he's had his young employees file fraudulent statements saying they did not pack the table.
They did pack it. He also states they did not want to accept it for shipment. It is now appears they are trying to blame me. Uh - what? If they didn't want to accept it, they would not have done so. He is right about one thing, and one thing only, his employee did not charge me for the boxes from the store, or packaging. I didn't know this until I filed the claim.
This table was an original, made by my father prior to his passing. It cannot be replaced. At the very least, these two companies can reimburse me for the insurance and cost of shopping ($500 plus $150).
Never, ever would I have expected UPS to treat a customer like this. They have lost my services permanently.
Can anyone help me, please? It's no longer about the value of my prized table, it is now more about doing the right thing.
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