I had just reopend an old account in Oct after my last apartment's landlord got everyone to start paying hydro a year after we moved in the previous Sept. I had already had an old account from a previous address so I thought I wouldn't have problems with an extra start up fee. When the account reopened I was surprised to find that I owed about $70 in a start up fees. Now, your only supposed to pay this for brand new accounts. Not old or reopened accounts unless you owed from before. But I know I had a payed them all their fees from before and was confused of where these charges came from. I talked to their credit counsellors and found that they had a different address on my history than the one I had before. They didn't even have my previous address on there. How is this possible when I got my bills mailed to me. They asked how long I was living at my current address and I told them from Sept. What they found was that my account said I moved out of this wrong previous address in June. I put i 2 and 2 together and concluded that someone else was using my I. D and account. I had my wallet stolen from me not long before this mix up.
After all was said and fixed they still made me pay the extra fee. I just didn't know what to do anymore.
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