I am one of the unfortunate millions that have become victimized by this huge monopoly called Xcel. These people are the absolute bottom of the barrel and the only game in town which is the attitude you encounter no matter who you have to talk to or how many times.
My ex left a huge past due amount when he ditched his family a few months ago. Even though I was never on the lease or the Xcel account, I am being harrassed because I am the only one they can find. I was instructed by three different Xcel reps that all I needed to do was open an account in my name only, pay my bills on time, which I have, and they would pursue my ex for the past due amount. I did as I was told in opening a new account but Xcel has rolled my ex's past due - $500 - into my account because he is nowhere to be found. Even though I have provided his new address and phone number, they continue to hound me. None of the other utilities my ex stiffed has done this - only Xcel. My guess is because I am paying for all the other ex's that ditch their families and all of the foreclosures that aren't paying their bills. Xcel is going after only those few they can actually find and harrass. Where else are we going to go? It's not like we have a choice.
This isn't the first time Xcel has screwed with my billing and unless I can move, it probably won't be the last. Don't bother with filing a PUC complaint because they are a waste of time just like trying to find an intelligent person at Xcel is.
Mel
Highlands Ranch, Colorado
U.S.A.
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