Our mortgage was sold to Aurora Home Loans several years ago. Until our financial situation changed drastically we never had any issues or reasons to contact Aurora. However, since we have experienced loss of income, medical issues, college tuition assistance for youngest son and husband's company's biggest client filing bankruptcy, we decided to contact Aurora for help with refinancing or a loan modification program. For the most part the employees I have dealt with have been civil but they do have a person named Mike who is insufferable, insulting and confrontational. I have told him I will NOT have a conversation with him again. One thing we have experienced with Aurora that I do think is a big ripoff is this so called investors fee.in November I called our mortgage payment in and the girl who was supposed to handle it... Didnt. They call us in December claiming we were 30 days past due. Until that time I didn't know what had happened. This Mike person proceeds to scream and yell and deny the girl did anything wrong. I told him play the recording back. I knew differently. They finally fixed it and Aurora sent us a letter saying they would correct the credit information they had previously sent to the credit bureaus. One of their many "scams" is supposedly the investor, according to them, believes our account to be in jeopardy so he makes a cursory inspection of our house and charges us. Are you kidding me? Our account as of this date is not past due and Aurora is not on the list of approved mortgage companies for Hope. The fact that we all have mortgages with a company who is not Fannie Mae or Freddie Mac backed instead by investors, who by the way had their hand out with the government, makes it problematical because they do not have to do as President Obama has dictated. We are trying to get out of a mortgage with Aurora so we contacted LendingTree.com. They are nice and helpful but all we got from them was a referral to US Mortgage. The guy who called from there is only interested in convincing us to use this law firm to represent us with Aurora on a loan modification. Most of these predators are after the buck... That is it. Aurora did tell us not to bother with them because they could not do anything we couldnt do. I believe that and we dont have the money to do it anyway. We were told the process of loan modification takes up to 60 days on a first come, first serve basis. It is pretty sad when you have to be behind on your mortgage to get a break. We arent yet but we could be if something catastrophic happens. I will join any and everyone in taking this company to task.
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