I noticed a charge in my banking acct for $59.95 and a $. 15 international fee. I called Acai Burn USA and they did in fact charge my account before the 14-day trial period was expired. I was transferred to (3) different people to try to get this resolved.
I was told I had to mail in the unused portion of the pills in order for Acai burn to refund me my money. When I asked about the free trial the Acai Burn representive told me I had a time frame to contact Acai Burn to cancel or I will be charged. I told the representive that was not stated. It was stated a 14-Day free trial period and (1) month of free Acai Burn. After the first month then you get charged.
The Acai Burn representive told me that is not how it works. I have to return the pills with my order number and a reason for return. I must get a tracking number from either the USPS or UPS. Once tracking number has been confirmed it was received I am to call back and will get a refund.
Stay Tuned for refund information.
My questions are...
What is Acai Burn USA doing with the unused portions?
Is Acai Burn USA disposing unused portions?
Is Acai Burn USA disposing of unused portions correctly?
Is Acai Burn USA repackaging unused portions and redistributing?
Questions I do believe need to be investigated.
Ruthann
Hacienda Heights, California
U.S.A.
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