I ordered Direct TV back in August 2007. After a week of terrible reception and no help from customer service after numerous attempts, I cancelled the service.
When I called to cancel, I was informed, very rudely, that I would have to pay a $300 cancellation fee. I asked, for what? A week of unhappy service? I was not informed of this while ordering the service, and I never signed anything either, as I did the order over the phone.
After being told this, I had the presence of mind to cancel the debit card they had on file. But now I constantly get calls from collection agencies. Why should I pay for bad service? Now I am afraid I will be sued and my pay garnished. Does anyone know what recourse is open to me?
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