I have emailed this site's customer service twice with automated replies I cannot respond to. The ticket numbers for all emails to them are:
1. [Ticket#2009013010004671] Reversephonedetectiv [...] Jan 30/092. [Ticket#2009020310006727] Reversephonedetectiv [...] Feb. 3/09
Also, this is my purchase information:
Your private customer account has been created. Your bank statement will show a one-time charge for $44.90 from "CLKBANK*COM". Your receipt number is HGEKDQ3Q.
This company has not performed any service, they have not responded to any of my questions, nor have they offered me a refund as I have been requested. Also, this site continues to ask for money for each search which is not information offered upon enrollment. You are lead to believe that a one time fee gives you access to all their services.
Additional info:
This is the automated reply to my emails:
* this is an automated reply *
Thank you for contacting ReversePhoneDetective.com. We have received your inquiry and our support team has begun work on a resolution.
IMPORTANT: Please do NOT re-send your inquiry in a separate email, as this will only slow down our processing time and response.
If you have additional information regarding this inquiry, reply to this message and it will be added to the ticket automatically. If sending additional correspondence from a separate email account, be sure to include the ticket number in the subject line.
Customer satisfaction is our company’s TOP priority, and we will respond to your inquiry as quickly as possible. Our staff is available during normal business hours, Monday through Friday, 9:00 A.M. - 6 P.M. Pacific Standard Time.
If you have not received a response, please check your bulk or junk mail filters and folders.
Thanks for choosing Reverse Phone Detective. We look forward to you assisting you and value your membership!
Sincerely,
Customer SupportReversePhoneDetective.com
P.S. Having trouble logging into the members area? Consult your purchase receipt that you received upon signup for detailed login instructions. If you cannot find this receipt, be sure to check your "junk" folder in case it was intercepted by your email client.
Your username is your email address, and your password is what you specified upon registration. Please note that both your username and password are case-sensitive. It also helps to run the latest version of Microsoft Internet Explorer or Mozilla Firefox. Visit this link to directly login to the Reverse Phone Detective members area:
Http://www.ReversePhoneDetective.com/auth/login.php
Another email address provided: [email protected]
If you require additional information, please don't hesitate to contact me. I have found a website of others who have also been ripped off by this company: usacomplaints.com
Hope this information is useful.
Kathy and Lance C.
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