I know that I am not the first person to report this company. I purchased a 08 Suzuki Forenza and was to receive 200 dollars in free gas. I followed all the instructions to the letter. I sent in receipts for August, September, October, November and December. I sent an email in October inquiring as to why I had not received anything. This was the response I received...
I want to apologize for the length of time that it has taken for you to receive your August gas card. We are aware that we are a little behind, please bear with us and give us a little of your patience. You will receive all of the gas cards coming to you, It is all being done as fast as possible. Keep sending in receipts and you will receive everything that you are entitled to.
As for September,
Yor receipts were processed on Good - 10/9 - September
If the redemption coupon and original receipts are processed on or before the 25th of the month in which the gasoline purchases took place, you will receive your $25 Gas Card within 28 business days.
If the redemption coupon and original receipts are processed after the 25th of the month in which the gasoline purchases took place, you will receive your $25 Gas Card within 54 business days
Thank You so much, Kristina
Then in December I received an email stating that my receipts were unacceptable and they would be returned with an explaination. I got them back and it said they were unacceptable because I did not send in my voucher with the receipts wich is BULL... I sent another email inquiring about the other months gas cards that I still had not received and received this email response...
I am sorry that you have decided to leave us.in order to complete this process and issue you a refund, I will need to know the method you used for your initial registration fee. If you paid via PayPal please let us know the email address associated with your account. If you paid with a check, please provide us with the check number.
I again sent another email stating that I did not want my $5 refunded, I wanted my gas cards that were owed to me... This was the next email response...
Dear Valued Customer,
During the months of August, September and October Gasoline Redemption incurred a complete Sequel server / database crash. Other corporations much larger than Gasoline Redemption have suffered worse database crashes than we have using the same software. We have been aggressively working just as quickly as possible to get the newest system functioning properly to better service customer accounts and prevent further delays. Unfortunately, many redemption member accounts were affected at different levels. Because all corporate communication was at this time Internet and Server driven, you may have noticed severe telecommunication difficulties, website absence as well as emails declining receipts that you were previously notified were good. The lack of communications combined with Gasoline Redemption's total inability to service anyone or anything during the crash, sent a tidal wave of gossip, rumors and panic throughout the US.
Gasoline Redemption would like you to know that we are not closing. Gasoline Redemption has been here the entire time correcting the severe issues that crippled the corporation on more than one occasion and we will continue to utilize all resources at our disposal to correct all issues and return the gasoline redemption program to its former state. These issues were unavoidable and unintentional. We have completed the new database software, website and telecommunication systems and are in the process of switching the new and the old. During this time you may experience telecommunication issues with our firm such as an announcement from your local carrier telling you that "all circuits are busy please try your call again later." This is due to the amount of telephone calls coming into the local carrier circuits. Because this is not within our control, but is within the control of our West Coast Florida provider and the callers' provider regionally, we cannot place an announcement or voice mail on the circuit announcement.
Although we have encountered trouble with the past systems, we ask that you continue sending in your receipts. All new information is placed into the new secure system for fulfillment. Please remember our top priority is your satisfaction and assurance that you will receive everything owed to you. Please note that our server crash did damage our collected data and is a very delicate and timely repair and may require your input to properly correct all issues. Our firm will be issuing email and mail notices asking for your feedback and information. Gasoline Redemption understands this process may seem uneventful and frustrating, however, our ultimate goal is to repair the system data correctly and ensure that you are completely satisfied with our services.
Gasoline Redemption is working to fix this issue for you as quickly as possible. Gasoline Redemption attempted a card correction in all data records that required each account to be viewed and hand corrected by a redemption agent in late December and is still occurring. We will be asking you to return the email and/or letter stating receipt of one or more cards between January 1st 2009 and February 1st 2009 in order for Gasoline Redemption to confirm repair. Once all data is confirmed by you, cards will be shipped correctly and you will be satisfied. Gasoline Redemption will never allow another situation such as this to occur to our valuable redemption members again.
Gasoline Redemption is requesting that if contact is needed please send a letter or email and a live agent will respond. If telephone contact is needed we recommend that you avoid peak call times, 10:00 AM EST - 11:30 EST and 2:00 PM EST - 3:30 PM EST, when customer service receives a higher than normal call volume. Please note hours of operation are M-F 10 AM to 6 PM EST when calling.
Words cannot express our gratitude to you for your continued patience, redemption and support during this very difficult time.
Sincerely,
Gasoline Redemption
Every email that I have sent since has come back with the exact generic response. Can Anyone out there help us all???
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