I named American Household Guard (house guarantee) in regards to a plumbing leak. I named and told the CS repetition the trickle was within toes of the water-meter. Our clarification might have managed to get obvious this was nicely from the home, not within the basis, when I described this had occurred before when somebody went within the water point, but that no body had done so since. The reason was comprehensive and substantial. I discussed that I'd not be below, and didn't have to, because it wasn't in the home. The support demand was drenched, and that I obtained a contact to that impact.
After I got home Friday, the plumber had, certainly emerge, and had gathered the $60 check I quit, but never switched a scoop of dust. Or did they provide any notice or phone of clarification, though they'd my cell phone number, once we had spoken twice that day. I arrived home to locate a voice-mail on my house telephone from AHS informing me to contact them, but without any word-of clarification. It was after 6:30 pm. After I named, I acquired the justification this wasn't protected since it wasn't in or close to the basis. Obviously, it wasn't, and that I had created that clear using the phone, but no body described it was likely to be considered a challenge. I'd provided them my cell phone number, anticipating that the REASONABLE individual might realize that at 11:30 am might discover the majority of US at the office.
Therefore, I'm out $60, nevertheless don't have any water, it's likely to be frozen tomorrow, and that I still need to get a plumber out to repair my trickle. The plumbing organization that DID emerge skipped a chance by not calling me aswell, when I might have merely caught together straight to contain it set right then. However the CS representative stated they might not do this. I doubt that, because it has occurred before.
I went online to determine the way the demand was posted and phrased, but quickly unearthed that there's no further anywhere on the site to determine what calls have now been created, their standing, or any phone record. What're they attempting to conceal? I will imagine.
I'll be rescheduling this "support". I will utilize that $500/year elsewhere. This type of person harmful and really should be halted. Be careful, homeowners. Ahs isn't your friend!!
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