Usacomplaints.com » Miscellaneous » Complaint / Review: Michael Friedman - Jeffrey Friedman - Survey Mystery Shopper scam. #409484

Complaint / Review
Michael Friedman
Jeffrey Friedman - Survey Mystery Shopper scam

It appears that Michael Friedman may be using a format from Best Surveys, which also shows up as being a scam, when searched on this site. I responded to the first e-mail below to see what offer may come of it. The first e-mail sent up some flags, namely that the contact e-mail was through Comcast and the contact person was different from the closure at the bottom. Also, Michael Friedman claimed to be from WA Survey and the closing stated Best Survey.

When I received the second e-mail, I immediately searched the names and companies and discovered they were scams. They stated that they would deposit money to cover a Western Union transfer, which was to be the first job, and that the report would have to be completed the first day that the money was in my account. If you understand how Western Union works, this acts as a common scam. Someone transfers you money through Western Union, which actually isn't there. It posts to your account, but when their funds turn out to be insufficient the posting to your account is reversed, and at this time they have your money, which is there. Good luck getting it back.

I've experienced legitimate Mystery Shopper experiences, and this is nowhere close to what the experience should be. For one, they also included what other Mystery Shoppers reported. This taints the report that they are seeking from you, and any legitimate organization would not provide this information. There are other elements that stand out, too.

My advice is to do thorough research as to what such an experience should be to defend against these people that are trying to mimic legitimate companies in order to rip-off others. There are on-line courses dedicated to receiving certification as a mystery shopper. Start there.

1st E-mail:

Thank you for your interest in the Mystery Shopper position. Our company conducts surveys and evaluates other companies in order to help them achieve their
performance goals.

We offer an integrated suite of business solutions that enables corporations to achieve tangible results in the marketplace. We get hired by other companies and act like customers to find out how they are handling their
services in relation to their customers.

Mystery Shopping is the most accurate and reliable tool a business can use to gather information regarding their actual customer service performance at the moment of truth. This moment of truth is not when the staff is on their best behavior because the boss is around - it is when they interact with customers during their normal daily routines.

This is where you, the Mystery Shopper, come in. You pose as an ordinary customer and provide feedback of both factual observations (ex... The floor was free of debris) and your own opinions (ex... I felt that the temperature in the establishment was too cold).

Mystery Shoppers must remain anonymous. You must act as a regular customer and be careful not to do anything that would reveal you as a shopper. An inexperienced shopper could tip off the staff to his/her identity by asking for the manager's name for no clear or appropriate reason. If you are going to be bringing someone with you on the shop, make sure you educate them about the process as
well. Beware that even whispers can be overheard by employees. If anyone notices you are a shopper,
you can bet that word will quickly spread around the establishment and you will get some of the best customer service in town.
No company can afford to have a gap between the promise of quality and its actual delivery, that's why leading corporations look to us, the nation's premiere mystery shopping and customer experience measurement company.
In order for a business to effectively compete in today's economy, they must be prepared to meet the challenge of increasing sales by:
* Retaining existing customers
* Acquiring new customers
* Creating word-of-mouth advocacy
* Improving customer loyalty
Once we have a contract to do so, you would be directed to the company or outlet, and you would be
given the funds you need to do the job (either purchase merchandise or require services), after which you would
write a detailed report of your experience.

Examples of details you would forward to us are:
1) How long does it take to get served.
2) Politeness of the attendant.
3) Customer service professionalism.
4) Sometimes you might be required to upset the attendant, to see how they deal with difficult
clients.

Then we turn the information over to the company executives and they will carry out their own
duties in improving their services.

Most companies employ our assistance when people complain about their services, or when they feel there is a need for them to improve upon their customer service.
Our company partners with you to implement proven mystery shop auditing and surveying strategies that provide critical information about customer experiences.
You will be paid a commission of $100 for every duty you carry out, and bonus on your transportation allowance.
Your task will be to evaluate and comment on customer service in a wide variety of restaurants, retail stores, casinos, shopping malls, banks and hotels in your area.
Qualities of a good Mystery Shopper:
* Is 21 years of age or older
* Loves to go shopping
* Is fair and objective
* Is ON TIME
* Is very observant and able to focus on details
* Is fairly intelligent
* Has patience
* Is detail oriented
* Is practical
* Types well
* Is trustworthy
* Explains well in writing
* Is discreet
* Loves to learn
* Handles deadlines
* Has full internet access (at home or at work)
Mystery Shopping is fun and exciting but also must be approached very seriously and is definitely
not for everyone.

If you are interested in applying for consideration as a Mystery Shopper do send in your
information: [email protected]
Full Name:
Address:
City:
State:
Zip Code:
Phone Number:
Age:
Occupation:
As soon as we receive your information we will add you to our database and we will look for
locations in your area that needs to be evaluated.

Thank you,
Michael Bernard
Best Surveys
505 Barranca Parkway
Irvine, CA 92604-3703

2nd E-Mail:

Mystery Shopper Position.
Shopper's Guide wants you to run surveys on a few prominent western union locations in your area (the locations are within 10 miles
from your zip code, you will be filled with the exact details).
The Western Union location was reported for evaluation for the following reasons:
1) Customers have reported their money missing.
2) Slow services.
3) Unbalanced transfer charges.
4) Rudeness to customers.
5) Late opening time and Closing before time.
Your Evaluation at the first western union location would be:
1) To make a transfer of funds from this western union location to another mystery shopper (we will provide with the needed
funds).
2) You will have to record the time you spend sending the transfer.
3) You will also provide the name of the cashier that attended to you.
4) Make a detailed report about your personal impressions as an average customer.
To complete the surveys we will send you the money to cover your $100 commission and the money you need to use at the western
union location.
Upon receiving the funds, the exact instructions of the survey will be forwarded to you.
There is no specific time to do a survey, however the report is to be ready same day you receive the funds from us.
You will have to keep a comprehensive report on every activity you carry out and send it by fax to our office.
If you are interested in becoming a mystery shopper confirm that you are ready by replying to this message with "I AGREE".

Thank you,
Michael Friedman
WA Surveys
4140 Roosevelt Way NE
Seattle, WA 98105


Offender: Michael Friedman

Country: USA   State: Washington   City: Seattle
Address: 4140 Roosevelt Way NE

Category: Miscellaneous

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