My husband and I made a committment a few years ago to become debt free.in order to help do this in a timely manner, we hired the services of this company. For some time things worked fine, and our balances were coming down. Then in 2008 they began sporadically paying late. I would always contact them and they would apologize, and give some excuse, usually blaming it on the accounting department.
Then in November, I began getting calls from my cards. I tried to contact CB and received no response. I held, one day for almost 2 hours and no rep ever came to the phone. I even googled the address and called some electric company next door to make sure someone was in the building. Being very proactive about my accounts, I began paying the cards any amount they would accept to try to keep them somewhat current. My inquiries continued into December.
One day while researching online, I found an oversight company for this org. Upon calling, I found I was not the only one with this problem. They have taken multiple payments from multiple customers without dispersing them to the credit card companies. To be specific, this company took $636 from my checking account. The oversight company gave me an extension number, and through this I was finaly able to find voicemails of associates. I left multiple messages and after about 4 days, received a call back. Again, it was the accounting department oversight, but I found they were out of business and had hired consultants from outside to pay the cards. Needless to say, I immediately cancelled the service and stopped any future deductions.
I then contacted another budget planning org, and was able to continue payments without losing my interest rates. This company has been much more accessible, even e-mailing my statements monthly. They even gave me an estimated date in which each card would be paid off.
Hopefully, my nightmare is over, but to date, my $636 has not been distributed to the creditors. If anyone knows who I could contact about this, I'm open to suggestions. They also owe me $300 as they continued to charge me a service fee even after I moved to a state in which this was unlawful.
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