I ordered this company's resume-writing service. They advertise a money back guarantee if you are not hired within 60 days of sending out this new resume.
I am a professional who has been in my career for over 20 years. I even gave them my old resume to work with. When they finished "making it professional", I didn't think it was very good but I trusted that they knew more than I did.
The resume yielded NOTHING from prospective employers — zero results! I obviously wanted a refund so I faxed all of my "website" and "emailed" resume submissions, along with everything else they required. They responded that they would not give me my money back because they could not accept website or emailed resume submissions.in order to get a refund, I should have MAILED the resumes to prospective employers — certified mail no less. Either that or via FAX with confirmation.
I told them that the companies I applied to did not supply addresses or fax numbers. These employers would only accept via web or email.
Well, "tough luck" is pretty much what they told me. The girl I dealt with was extremely condescending, treating me like I was a child.
They do have a phone number but they never answer — the greeting says that all of their agents are busy and to leave a message. I did this but never received a call back.
They do not have a customer service email address, either. All correspondence must be done via the client website so you end up going back and forth with people who really couldn't care less.
So... Beware of this company. They do not make good business decisions on behalf of their customers. That tiny loophole in the guarantee has left me very frustrated.
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