One morning like the last about 7 years of mornings (give or take) I went in to the starbucks to get my coffee. Carried my bag over to the seat I sit at since there was a long line. So I was going to wait and just hook up my laptop. So within 3 minutes of coming into the store, the manager comes over and says very nasty like "You cant be hanging out here", so I told him I was getting ready to buy a cup of coffee as soon as the line went down.
The manager walked away and I came to get the coffee when the line went down. So He gave me a dirty look and I said in a joking manner "you kinda jumped the gun didnt you?", then I said "Ill take a small coffee please".
The manager then told me "I dont like your attitude, you need to leave". I said "you cant do that, i'm a customer". The manager replied with "I can do whatever I want". I was forced to leave.
I aquired his store number and name on my way out. I aquired the corporate office number from a nearby starbucks (amazing huh!).
I called to report the incidant and the CSR was very empathetic and even said he would send me a giftcard (I never recieved) AND that the district manager was going to give me a phone call.
I have been waiting now for a decent amount of time to which I still have had no resolution to my problem.
This is where I do believe the manager stepped out of line:
1. I am a customer, your job is to make me like your attitude, not approve of or disapprove of mine, it is not your concern. Im sure starbucks can find someone else who wants to sell their product with a smile on their face.
2. Starbucks has always had this incredible image of being a cool place that you just go to and hang out with your friends, it always has. Are they moving away from this image?
3. Promises were made by Starbucks CSR. Where are they?
4. When you have spent $7k in coffee in the last 6-7 years, do you deserve the bad treatment? Recently I read Mc-donalds Beat starbucks in a coffee taste test (kinda like the pepsi-coke challenge of the 80's).
5. The customer is always right!
In conclusion. Starbucks, how are you going to fix this? I am deeply apalled, I have been a loyal customer long enough to be treated better than *
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