About 3 months ago I saw an ad for Fedmod and knowing my parents needed help I suggested them. We called and spoke to a man by the name Andrew who spoke well getting upset at the right moments and sympathetic at the other moments. After about an hour of talking with him we decided to think about it. I did checks on the company, but never really found anything on them since they were pretty new. At that time there was no listing of them on the BBB site nor usacomplaints.com. We needed help and called Andrew back and talked another half hour. We finally decided to sign up. We took a loan to start the process and struggled and pinched pennies to pay the rest of the payments. We was told at the start we will be updated weekly but never once got a call. We was told after we sign up they will put in a freeze on the mortgages and for us not to pay them. We had to call them weekly for an update, but we was always told the same thing, we are working on it and it takes time. We was assigned a case manager named Cindy. She never called us and always told us well if you dont hear from me next week call me and we would and she never answered unless you caught her by accident. I believe they had caller ID cause they would answer Hi so and so Cindy will call you back. We left message after message with no call backs from Cindy. We started getting calls from the mortgage company demanding money and threatening forclosures. We would try calling Cindy to let her know but she rarely got on the phone. We would get ahold of Andrew a little more and would tell him of the situation. All Andrew would say is "That is their job to scare you and collect money".
Well 3 weeks ago my mother had a heart attack (she is doing better) but she was desprately wanting to know what fed mod was doing since she is stressing out. I called and was told Cindy is training people so she is out of the office. I called Andrew and spoke to him to tell him everything that is going on he appologized for the slowness and offered sympathy for my mother. He then followed with asking me when can they get their last payment. I asked him when will we get results and he swore to me he will call me the next day. 3 weeks later we never got a call back and been so busy with my mothers health and my back surgery we didnt have time to call. I finally called back yesterday and was told Andrew and Cindy are no longer with the company. No one knew why they were gone and no one knew who is now handling our case. I was told I will get a call back today by a manager so I will update later.
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