Ideal Data Source's Sales Representative, Jen Ewolski, convinced us to purchase Equifax Mortgage Trigger Data from her company around June 13th. There were problems from the beginning with on time delivery of the data as well as the integrity and quality. It appeared to our sales staff and my-self that the data they were providing was not what was agreed upon. This was apparent to us through our telemarketing and contact with several people over a two week period of time. We made an attempt to cancel right away and get a refund but Jen Ewolski made several attempts to keep us with them so, to our dismay, I decided to give them another chance to deliver what they promised in the agreement.
I immediately initiated a cancellation after this and it was agreed upon by the Sales Representative, Jen Ewolski, that they would refund approximately $800 and this was satisfactory to us. After Jen agreed to get the process started for the refund there was nothing accomplished for 6 weeks. Jen strung me along for a whole 6 weeks and it appears that through the several conversations that we had via email that they were refunding the money, that she never even attempted to refund the money. After several attempts to get the money refunded, I disputed the charge with our credit card company. This was unsuccessful due to a technicality.
After the dispute attempt was unsuccessful, I contacted Jen Ewolski at Ideal Data and she appeared to mock me due to the unsuccess of the dispute. It is scary to me that such an unethical, dishonest company is out there doing what they are doing. They claim that we are canceling due to financial strain from the "Mortgage Meltdown" but this is entirely untrue. We have been ordering data for over a year to this date and have never canceled or demanded a refund from them. Due to big promises in a sales pitch from Jen Ewolski at Ideal Data, I decided to give them a try. Obviously this was a mistake, had I checked their BBB record I would have seen they had an unsatisfactory report and never gave them an opportunity to take advantage of us.
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