Re:
Heritage web solutions has refused to return my $150 down payment for a service they failed to provide me
Here are the facts of their rip-off for which I seek RELIEF
1. Rob representing this Heritage Web Solutions called me on Sept 15 to get me sign up for their Web design services
2. But as soon as I heard it is Heritage, I say No
3. So, he took me to his Supervisor on the phone, Mr Nielsen who personally Assured me not to worry and that he will personally make sure I am given top service
4. So, I signed up on the phone on Sept 15 for their 5 page website project for me for $300
5. And I agreed to pay them half ie $150 as PART PAYMENT and pay them the Rest ie $150 AFTER THEY COMPLETE THE JOB TO MY SATISFACTION
6. The following day, Sept 16, Rob sent me an email confirming the above service and sent me a Link to their site to UPLOAD my Content to their Site for their Designer to use to design my five page site for me which I did the same day
7. After that, I waited and waited and waited without the promised designer. Then Jeff emailed me saying they have received my Content and that the Designer will be contacting me very soon for the Job to start
8. After that, I waited and waited and waited without any designer and while I was waiting and without my knowledge they withdrew on Sept 15, $150 from my account as part payment for their Job
9. And on sept 16, without my authorization and knowledge, they withdrew another $119.88 which later i learned was for one year advance web hosting fee for a site they have not yet built for me
10. And on oct 16 and without my authorization and knowledge and after i wrote them cancelling my service/order, they secretly withdrew another $150 which i was supposed to pay them only after they have completed the job to my satisfaction
11. But as soon as I discovered what they were doing, I cancelled my order or service on the ground of NON-PERFORMANCE OR LACK OF THE 100% CUSTOMER SATISFACTION THEY GUARANTEED ME
12. So, I asked them to send me back all the 3 Funds they have withdrawn from my account and after a week of email arguments, they finally returned the $119.88 and $150 they have illegally stolen from my accounts since they did so without my AUTHORIZATION OR KNOWLEDGE.
13. And I asked them to return my $150 DOWN PAYMENT WHICH THEY REFUSED TO DO UP TILL NOW,
14. I told them down payment is not a GIFT to their company but a down payment for a SERVICE THEY DID NOT PERFORM, SO, COMMON SENSE DICTATES THAT THEY RETURN MY DOWN PAYMENT TO ME
15. I wrote TWICE Jeff's supervisor, Mr Nielsen to get his company to return my down payment but he never once REPLIED ME
16.instead one Jerrica wrote me and telling me all kinds of LIES why they could not return my Down payment like
17. I signed electronically at the time I ordered the service that I AGREE TO FORFEIT MY DOWN PAYMENT IN CASE I CANCEL MY ORDER FOR WHICH THEY HAVE GIVEN ME 100% CUSTOMER SATISFACTION GUARANTEE
18. Which is not true since I did not sign up for the service at their site but only on the PHONE so, it is not possible to sign something electronically over the phone
19. And instead getting my refund to me, Jerrica sent me a statement saying I agreed not to file complaint against their company which I told her I have not signed anything to that effect and confirm to them that their company law is subject to the FED CONSUMER PROTECTION LAW which says that if you buy something over the phone that turns out to be zero, you are free to return it for your MONEY BACK. But Jerrica refused to send me back my Refund
20. So, I wrote the Company owner Mark last Friday, Oct 31 to get his company to return my down payment or I will use all the legal reliefs available to get their company to return my fund. But up to today, Nov 6, I never heard from him
21. Hence, I am filing this report to get a class action lawyer who will be interested in conducting research on this company to assemble all those they have ripped off and for us to come together to file a class action law suit against this company.
22. I am also filing all the Reports I can get against this company at Federal, State and City level and will continue to do so UNTIL THEY COME TO THEIR SENSES AND RETURN MY $150 TO ME.
23. Refusing to return my down payment or deposit for a service i cancelled for lack of 100% customer satisfaction they guarantee me and for them to be using lies to justify the unjustifiable is called stealing or scam or rip-off which i am committed to making sure heritage web solutions get me back my money.
So, if you are a lawyer interested in looking into the matter for me and if you have been ripped off by this company in the past, Contact me at on for REDRESS against this company.
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