I got home from work and had a message from the toll free Bankatlantic branch. I was shocked to learn I was -900 dollars. I asked why my branch never notified me and they said they didnt know! I didnt know I would be allowed to use my debit card if I had insufficient funds! They never told me that when I started my account. I have heard if recently 2 of my friends had same thing happen. It isn;t right! I went into bank and talked to someone who told me they would take 64.00 off. I told her my friend had half of it removed because they didnt know they did it either. Then I left, went back and asked to talk to the manager.
Stephanie was very arrogant. I went to sit down. I am a nurse and believe in confidentiality. She screamed I dont have a desk! And laughed at me. She was talking very loud trying to embarrass me! I told her I didnt know what happened and asked if more of charges could be removed. She said I think 64.00 is plenty generous. Everyone was laughing and knew I had neg. Balance! Then she said why did u use your card over and over? I said I told u I didnt know! She said u cant tell me u dont know how much money u have in the bank? She said I know how much I have! I was so embarassed. Customers and staff were laughing. I said I will never recommend this bank to anyone and went to leave. Stephanie yells Good for You!!!
I came home upset and crying. My son was mad. He went back but she had left. Another teller talked to him and gave him Stephanies card. She is very unprofessional and I'm sure she treats other customers bad too. I think Bank Atlantic is definitely a rippoff and should be investigated!!! Thank you.
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