Order placed on 7/3 for who else but my mother-n-law (Real Important). Delivery was scheduled to be on 7/5. No delivery. Call was made Saturday night response was that they personally would call the shop and call me back on 7/6. No call. I called twice on Monday morning and spoke with their RESEARCH team what a joke. Stacy promised me bigger flowers and apology note to my mother-n-law and 25% discount, also a promise to have flowers delivered by 3pm that day. 5:30 pm that day no flowers and no call. The first rep I spoke with hung up on me then I spoke with meaghan at 6:55 pm who said that they never got a call back from the florist and how do I want to proceed. Then they put another supervisor on at 7:15 pm (May) who said she apologized and would personally call another shop in the am and that they would be there on the 8th which is 3 days past due. May also brought it down to 50% off. I called this morning and at 9:15 and said where are the flowers? She said they are on the truck and have been delivered. I responded with have been or should be? She said have been. I called my father-n-Law and he indicated that the flowers were delivered this morning and the birthday balloon that I had ordered instead stated sorry you have a bug get better soon. I was horrified. Not only are they late but to add insult to injury they get the wrong info down. I told my father n law to hurry and throw that a way. My husband just got off with another rep Josh who said he was going to comp the order because of the chaos. I am waiting to see the comp
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