I recieved my monthly child support account summary and found a discrepency. $59.90 withdrawn by Eauction. Upon calling them, I find they are also called Pacific Webworks. I explained to them that I have never heard of them nor recieved any kind of communication (e-mail, mail or phone) from them in the past as their policy states I should have.
They calmly replied when finding my account on their computer that I had made two payments over the past 2 months. I explained again that regardless of who they are or what they do, I would never have used my childrens' child support for such things. I requested they cancel this account and refund me my money.
They had the audacity to apologize for my memory lapse and said they would cancel the account but not refund my money as it is their policy. After reviewing their policy myself, there is not only no such thing, but they have made it unprintable. Then to top things off, they told me I had past due monies owed to them. I refused to pay but will be keeping an eye open on my account.
Misti
Saint Louis, Missouri
U.S.A.
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