January 3
I recently tried to book True Blue award travel on Jet Blue. I was told by their customer service several times throughout the week that the award seats on many of their flights weren't loaded because of a computer glitch. I finally received an email from Jet Blue customer service on 1/3 saying that all award flights were finally loaded. There was still no availability (between PIT and SEA in late June) so I called customer service again. I was transferred to the Jet Blue program manager and was told that there weren't any award seats allocated for this time period for this set of city pairs. She was very quick to point out that this wasn't a blackout period because there was at least one award seat on a flight between some pair of cities on these dates.
This is really a poor excuse for an airline loyalty program. It has made me even more committed to Southwest Airlines — they really understand what customer service means. Jet Blue will remain on the wannabe list.
Sharon
Pittsburgh, PA
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