I was solicited by Cambridge Who's Who on 11 July. Helen Webster is my "account manager" who pressured me into purchasing a Platinum Membership for a total cost of $918.95. According to Tricia DeHayes, Senior Representative, Ms. Webster stated that all sales are final. While I understand she assumes this to mean no refunds are give, I was never told that this amount would be nonrefundable, I never signed a contract and I would like my membership terminated and to receive a full refund.
The full amount of $918.95 was withdrawn from my account in less than twenty-fours of my being solicited on 11 July by Helen Webster (extension 1327). I was told by Tricia DeHayes, on 14 July that a refund would not be given to me because personalized products had already been made. I have received no such products. Ms. DeHayes also stated that in order to cancel my membership with Cambridge Whos Who I must prove written documentation.
She said that the company was being more than generous in offering to reduce my membership to a 5-year one and refunding me $200. I said by all means to credit my account back the $200 and I would sue them for the remaining $718.95. Ms. DeHayes actually said to me, "No this would resolve the matter. I need verbal confirmation that this would resolve the matter." I said that would absolutely not resolved the matter, I want a full refund. I proceeded to tell Ms. DeHayes that I would pursue my legal rights by reporting Cambridge Who's Who to the Better Business Bureau, FTC, NY State Attorney General and CA State Attorney General. Her response was to tell me I do have consumer rights. I said "I know."
Today I sent a registered letter to Cambridge Who's Who stating that I want a full refund in one lump sum or I will file a small claims case against them. I have hope of winning because a few other people who've posted to this site have won against Cambridge Who's Who.
I can suggest that when whomever you speak with says to wait for customer service to call you back, don't wait. Call the company's number (516) 535-1515 and listen to the recording, it will give you the option of key-ing to a customer service representative.
If anyone has won against cambridge and has advice for me on how i too can win, please respond to this posting!
I will continue to post until this is resolved.
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