I ordered a Canon camera from Foto Connect based upon their published price including shipping PLUS the fact that they were offering a free accessory kit that was "automatically included in the order". Went through the checkout and gave my credit card for the amount indicated on the website including shipping. I was notified later that I had to call to verify my credit card, which I did, and the salesrep proceeded to try to sell additional addon memory cards which I declined. He reiterated my order would be shipped INCLUDING the Free accessory kit. Several days later, the camera arrived, but not the kit. I called and was informed that I needed to pay an additional shipping fee ($10 - $12) to receive this kit. I revisited the website and retraced the order steps an in no place did this company indicate that the FREE kit required additional shipping. Quite the contrary, it stated clearly that the kit was automatically included in the order. I talked with another customer support rep who said he would take care of this, but no action was taken by this company. Foto Connect appears to be a hard sell, disreputable sales organization that uses false advertising to obtain its business. I would avoid doing business with this organization AT ALL COST.
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