I was refered to belrion from a friend, who was going to use their services. At the time I had never bought anything "game use" related. I had recently started playing a very popular multiple player online game.
I kept seeing advertisements in the game for in game use gold. Since I had seen it, and knew that a vast majority of people who played the game purchase gold, I decided to buy from Belrion, the company my friend suggested.
My first order was ok, besides taking several hours to make it to me, I was satisfied. I then purchased again, same problem, but nevertheless got my gold. The third time became a nightmare. To recieve gold you have to sell items in an in game auction house, a place where anyone can buy items as long as they have a game ID and account logon.
They ask you to place certain items in, at a certain price, for a certain time and they will buy them. However the items you sell are no where near worth the amount that you sell them for, this is how you make the money.
I ordered 1200 gold, in exchange for American Currency, via PayPal, (this is why I trusted the site). I checked my in game e-mail, where the gold is delivered. I only had 10% of the promised amount in my mailbox. So I went to the auction house, and saw that only one out of the 8 items was purchased.
So I calmly e-mailed them, and stated the problem. I waited for the reply and got one that stated that they did not make a mistake and I should check my in game mail again. So I did, and the same problem was there.
Contacted them again via email, this time telling them that I wanted a refund, or the rest of my money back. I even stated that I would pay for the 10% that I recieved.
They responded by saying that they did not make a mistake, and that i should check, yet once again. I immediately sensed a scam, I responded to them stating that I was unhappy, and again wanted a refund or the remaining gold.
They suprisingly responded saying that they would not take threats, and that they would make sure that my game ID would be banned, and that they would make sure that I couldn't play the game anymore, and to just leave this alone! (I have every Email, and will send them to you on request).
I told them that they could not scare me, and that their threats would not be carried out. I then said that I would start a campain, to rid the world of their scams, and bring to light what they do to people who pay for their services, and get ripped off. Using their own form of advertisment (In game bots, hastely made characters used to just advertise their services in game) to beat them back. I will not stop until everyone in every game server knows not to trust belrion.
Shortly after, I recieved an email from a supposed "bel" stating that he was the owner, and that he had been in business for over 3 years and that this problem doesnt happen often. He also stated that he "ran" across my email, while searching through doing quality control on his sales workers. He did refund my cash.
After recieving this email, I thought that it might just have been a mistake, and that every company has a few bad employees. I foolishly purchased again. I did recieve my order, one half delivered then, the other half delivered two days later, but yet I was satisfied, and understood that they have to find this gold.
A couple of weeks later I purchased an order, this time, since seeing that "bel" was watching things, I felt that I could order a larger amount. The same nightmare happened. Checked my in game mail only to see this time about 25% of my gold, I knew from expereince to check the auction house, and there it was, the remainder of my items had not been purchased.
I sent an email, letting them know kindly of the mistake, they replied that they purchased the whole amount and that I should check my in game mail once again. I did, no gold. I then replied stating that I wanted back my money, this time no gold, just my money.
They replied with a claim process that I should go through, I did, the next day they responded stating that they would not refund my order, stating that they had "pictures" of them buying out my order. I then since it was a new character went to the auction house and took screenshots of my remaining unpurchased orders, and my gold tab that I had, just in case this went somewhere.
I replied and let them know that this is the beginning of the end of them, that they will eventually through crappy service run themselves out of business. They will actually do my work for me.
DO NOT buy anything from BELRION, I am completely stupid for going back, but I thought that it was just a mistake, mistakes happen. I now know that Belrions "Mistakes" are intentional, and they will stategically rob you eventually. Your first time might work, your second might work, but they will eventually lay it to you.
Over 7 million people play the game I am interested in everyday. And millions buy from these type companies everyday, there is a vast market to scam.
Just for morals, and justice, I will not stop until they are out of business.
The next time before I take anyone's advice on an online service, even if they are a close friend, I will investigate the companies history from now on.
I have contacted Pay Pal about this issue.
If you have been a victim of Belrion, and wish to do something about it, please contact me.
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