I was charged $33.87 on December 24th without my authorization. I have never spoken to these people nor do I know what their business is. What I do know is that they are a FRAUD. This company is related to another company that I did do business with "Grant Master's". When I discovered the charge and with the information that was listed on my account I called them to clear this matter up. The first couple of times there was only a recording, then on the next call a long wait time before someone finally answered. I was very claim when speaking with the customer service person Danny. I explained that I needed to first find out who they were and what type of service they provided. Then I further explained that I had not contacted them anyway for their services and that this was clearly a mistake. The young lady explained that they had gotton my information thru a company they do business with "Grant Master's" and they offer a trial offer for "Reward Me More". I explained that yes, I had spoken with someone from "Grant Master's", however that I also had declined any offers and that I in addition had cancelled my subscription with them within days after they contacted me. I had decided that this wasn't exactly what I was looking for, therefore cancelled immediately.
The customer service person agreed to cancel the subscription for "Reward Me More", however told me that there was nothing that she could do about refunding me my $33.87, that they had taken from my account without my authorization. She also claimed that they had sent to me a confirmation of them signing me up thru email, which of course I never received. She further went on to tell me that I had to have gotten it because they have confirmation of receipt. I explained to her that I still have in my inbox and junk email all emails sent on the day in which she claims it was sent and have nothing from them otherwise I would have contacted them immediately to clear this up. Bottom line these people are operating under false business practices and something needs to be done. I have contacted my bank and plan to file an unauthorized debit report and have this transaction removed from my account.
In addition to having my account information changed, so that will not be able to access my account in the future. My biggest problem is that they apparently think that they have done nothing wrong. When clearing there are others like me already complainting of the same practices. I want everyone like me to know that you don't have to accept this and to take a stand against FRAUD... No matter how small.
Phyllis
Chicago, Illinois
U.S.A.
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