I was contacted via phone by CAPITAL FIRST about their credit card, etc. I agreed to look over their package for the 7 day trial period and agreed to a $29.95 fee for this package which was withdrawn from my checking account. On 8-2-02 an additional $59.95 and 99.95 was withdrawn from my account. At this point I had not received the package from CAPITAL FIRST. I immediately contacted them and was told the package was sent on or about 7-24 and it was passed the 7 day trial period and that was why they took the funds from my account. I explained that since I did not receive the package, I wanted the monies refunded. I was informed that I had to prove to them that the money was actually taken from my account; to send them a copy of my bank statement; get a receipt from the post office; fax that receipt to them which showed that I had mailed the bank statement. I decided to wait a week which I felt was sufficient time for the payments to be posted to their account.
I again called back and was told that I still needed to mail the bank statement.in the meantime, the package arrived the week of 8-26. I called again to tell them that their package arrived; I did not want it and wanted my refund. Again I was told that I had to mail the bank statement.
I then took their package, a copy of my bank statement to which I attached a letter detailing the disgusting treatment and run around I had received from their organization. I sent the entire package via FEDX to them.
The package was returned to me a couple of days because delivery was refused by Cap First. I called them again and they couldn't understand why it was refused. I then mailed it again via Priority Mail and it was delivered on 9-21 (verified by the Post Office).
I called today (10-1) and was again informed by one of their inept personnel that it had not been received and that I should wait until Friday and call back again.
This has been the worst experience and run around I've ever encountered in my life. These people are nothing more than con artists who target people who are trying to get their financial status straightened out. They withdrew the money knowing full well that the package was not sent out and I did not have a chance to review its contents to either OK or reject their offer. They know that most people will reject it so they take the monies before that happens. They are frauds and something needs to be done to prevent this from continuing.
MARGARET
MT. CLEMENS, Michigan
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