I received my one pair of glasses after a month. Per the policy on their order confirmation "In the event we don't meet our delivery commitment we will refund $10 for Single Vision, $15 for Bifocal and $20 for Progressive Eyeglasses." I called to get my refund after my emails were not responded to. I was told by "Francois" there was no such policy. I offered to forward back out the email and I was told a check would be cut in the next 2 weeks. Stupid me orders another pair of glasses. Same thing-they took a month to get delivered so I called to inquire about the $40 I was now owed. I was told by the company "President". Francois, who somehow answers the 800 customer service number, that I was trying to be difficult and that I had nothing better to do than order glasses I didn't need so I could collect back the $20. He said he would make me new glasses with an upgraded lens but would not give me back the refund. I said I was not intersted in an upgraded lens, these glasses were merely to get me from by bed to my new born daughter's crib late at night and did not neeed to be nice. He told me I was just like his ex-wife - quot;bitchy" because I was tired. He told me to go ahead and file a complaint with the Better Business Bureau-he didn't really care. Well okay, if you say so. I hope everyone finds a different vendor to go to for their needs.
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