15 December
Subject: Car Buying Experience
This letter is written in all efforts to inform you of the Ford Explorer car buying process I experienced from Mel Clayton Ford dealership in Phoenix, Arizona.
Initially I contacted this particular Ford dealership on Friday 14 December as a result of it being the closest to the Phoenix airport. During the phone call, with salesman Raul Olivares, he promised and guaranteed me that I would have a Ford Explorer (Eddie Bauer Edition) waiting for me to buy once I arrived at Mel Clayton Ford. At 8:20 pm I landed in Phoenix and went directly over to Mel Clayton Ford to buy the Explorer I was promised.
On the contrary Raul delivered a Limited model to me instead of the Eddie Bauer Edition I had flown in to Phoenix for! I brought with me a Ford Explorer invoice that I downloaded from the Ford website to assist me.
Once I presented this information to Raul and Anthony his Internet/Desk Manager I was informed that those internet prices don't actually exist and they are really a false advertisement from the Ford Corporation. At that point I was offered a Limited model which was substantially more money. I decided to leave the dealership at about 9:35 pm after being insulted with their disappointing business practices.
As I prepared to leave the car lot Anthony ran out to stop me. He was then ready to offer me agood deal for the Limited model since Mel Clayton Ford did not have any Eddie Bauer models as I was originally promised earlier that day. As a result of this evolution occurring at 10:15 pm I decided to return to Mel Clayton Ford in the morning to complete this transaction and buy to offered Explorer.
On Saturday 15 December I returned to purchase the Explorer, however, the price and terms of the loan had changed. As a result I informed Raul I wanted to now lease the Explorer vice purchase it. Anthony, the Desk Manager, approached me and my family to attempt to convince us of why leasing was such a horrible option! Since I had completed my research on leases as well as had positive experiences with leases I insisted I wanted to lease the Explorer.
After another 4.5 hours of haggling over the increased price, not more than 12 hours ago we came to an agreement of the terms of the lease. Once my family and I entered the Finance Manager's office to sign the lease documents we were informed the terms of the lease had changed again, which had been confirmed just minutes ago. After agreeing to pay forty percent of the last minute increased down payment we completed to lease documents for the Explorer Limited.
The delivery phase of my experience may be the most awful part of my Mel Clayton Ford truck buying experience. Upon delivery of the truck I was not washed or cleaned. The truck did not come with any floor mats. The radio antenna was missing. The truck had several scratches on it and a dent, which we were given promises they would be fixed at a later time. The truck did not come with a current DVD for the navigation system. There was not an owners manual for we could learn about our vehicle, maintenance manual, and more importantly, ensure we were following the manuals new vehicle break-in instructions appropriately. This Mel Clayton Ford dealership did not even give me any key fob remotes for my Ford Explorer Limited. I was only given a spare key until the originals could be found!
Lastly, during delivery of my vehicle, I did not receive a new VEHICLE ORIENTATION from Mel Clayton Ford, which resulted in having to learn of the fly while driving. This really put me and my family in danger as we drove off the Mel Clayton Ford dealership lot.
I am requesting, at the minimum, I receive all down payment made to the Mel Clayton Ford dealership or at least a three month no payment compensation as a result of my very poor and potentially harmfully Mel Clayton Ford truck buying experience. Further I believe the Ford Corporation should take a closer look into the business practices of Mel Clayton Ford.
AS OF 28 DECEMBER this Mel Clayton Ford Dealership, specifically "Internet Manager" Anthony Rojas, has continued to disregard our very important concerns by ignorying all of our attempts to rectify these issues!
Washingtonpg5
Maricopa, Arizona
U.S.A.
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