This morning I ordered three items on line to be shipped to the house. All three were Xmas gifts I was going to take with me leaving the city on 12/14 and not returning till after Xmas. I ordered these items 3 weeks before departure. I clicked on standard delivery for all three that indicated I would receive these items in plenty of time to take with me on my trip.
When I hit the send button for order completion, one of the items (gift box of candy) stated I would rceive these on 12/24.
I wondered how that happened. I could not have this item come after I was gone. I e-mailed Walmarts immediately and told them that this has to come sooner or cancel the order as no one would be here. I got some automated reply back that had nothing to do with my question and concerns. I had to call 411 to get a phone number as unlike other on line vendors, walmarts does not have a number listed. I talked to someone in California and she said I had to of hit the wrong bottom for delivery and there was nothing they could, yada yada yada. I explained I hit ONE button for standard shipping and not two. She replied back that I was wrong and had to of hit two buttons and I was stuck with the merchandize and it was their policy that nothing can be done to accomodate me. I argued till I was blue in the face and even asked them if they would Please send this item that they insisted I wanted on Christmas Eve, to ship with the other two items that would come next week. Nope, no can do, she said. She indicated they were not like other vendors and NO order can be cancelled. Period, or sent sooner because I hit the wrong bottons. I told her NO, I hit one botton and why were two items coming the right way and the other one the wrong way. This also cost me additonal postage. I told her that Walmarts has poor customer service/relations and my intentions were honorabgle and I notified them immediately when I saw the error.
Now, a gift will be shipped to my home with no one there. I am not stupid. I would never of hit a button indicating to have a gift ship to my home on 12/24 when I knew we would not be here. Walmarts could care less. This is the LAST time I do business with a company that is not people oriented.
I should of known better to do business with these people. Never again!
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