My wife wanted to invest in a franchise, so she looked on the web and found Cuppy's Coffee and More. She filled out the online application and soon Cuppy's reps were calling her. A franchise owner in Tennessee named Shane talked to her. He stated that if your application was pre-approved, most likely you would get a franchise. My wife was very excited and gave a deposit of $36,000.00. Cuppy's sent us the Franchise Offering Circular and Franchise Agreement. We also filled out paperwork for third party financing (Cuppy's was to refer us to different finance companies). My wife was not able to secure a business loan. Cuppy's was not able to get us a loan either. Cuppy's has held our deposit for over a year now. I believe they knew my wife was not qualified for a loan and still said she was pre-qualified. After reviewing the Franchise Offering Circular I noticed that the $16,000.00 franchise fee was not refundable. We never got the franchise, so why should that apply to us. I also noticed that Cuppy's never put the rest of the money in an escrow account. Elite Manufacturing is refunding $20,000.00 to us but in monthly installments because of what Cuppy's did. That was very dirty on Cuppy's part. My wife could have opened a no-name coffee shop with that money. A person does not really need a $200,000.00 franchise coffee shop. CUPPY'S should be ASHAMED of their tactics.
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