Worst customer service ever. Just a few minutes after I placed my order online, I realized I had used the wrong credit card and quickly called to ask them to change it. Several women at the company informed me that they could not— that my only option was to wait for the shoes to come in the mail then return them and buy them again with the other credit card. What an ingenious solution that was! I could have gone to the store and bought the shoes 10 times in the time it would take me to do all that. SO, rather than just processing the return on their end (which, in this modern day of computers I feel quite confident they could have done) without hassling me, they refused. How about cancelling the order and then I'll order them again? Big fat "no" on that one too.
THEN, when the shoes hadn't arrived after about 8 days of waiting, I called again and was told that the company had dropped my apartment number off the order when they sent it to UPS so... Drumroll please... The shoes had been returned! RETURNED?!?!? Great, now will you change the credit cards since UPS did that step for me? NOPE. Still wont change the credit card, wont process the return or cancel the order. But we will correct your address and give you an email survey where you can take out all your anger.
This was the perfect confluence of apathy, stupidity, and arrogance.
I'll NEVER shop there again, even though they gave me a 20% off coupon after reading my survey answers. That pandering is not going to work— I should have gotten the shoes for free. Bastards.
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