I moved to my Current Residence on February 1 and in the beginning of April I was befriended by next Door Neighbor Shenitta O'Bannon and her Boyfriend Clarence Spivey. To get straight to the point I ended up loaning them $850.00 for Rent and with my Debit Card they paid off AAMCO Transmission, to the tune of $2,694.09, which showed up on my Bank Statement as two separate charges both dated the same day, a $700.00 and a $1994.09. The charges appeared on June Statement including ATM Withdrawals and both Neighbors had by that vacated the Apartment and have not been seen since, I filed a Police Report, but was informed that filing a Claim against them would be senseless since they could not be served. There was only one charge of $146.00, which was an online transaction that I ended up getting the charges reversed and I tracked down the responsible Party, who admitted that Shenitta O'Bannon had taken his money and then used my Debit Card Number to pay his Storage Fee online.
I spoke with AAMCO Transmission's Owner Jim Blue on several occasions and he expressed his outrage, and told me several times that if I needed anything to just let them know. I asked him to send me a Copy of the Invoice and the Debit Processing Slips for my Records, which after several more requests I finally received a copy of the Invoice, but instead of Receipts, there was a Cover Sheet that said Payment Receipt and lists the $700.00 and $1994.09 as being paid March 23 via Master Card.
July 6 after discovering my Power Steering Fluid was leaking severely, which I knew was the result of my running over a Curb when a Child ran in front of my Car, I called Jim Blue at AAMCO Transmission. I asked him if he could recommend someone that is honest in Service and would give me a fair Price, since I am on Disability and had little to work with. He informed that they would be happy to do this work for me and just to bring my Car in next Day and he would 'Take good care of me."
I brought the Car in on July 9th, on my Birthday and one his Workers drove me home in my own Car and then took it back to the Shop. I observed that Jim Blue was nothing like the concerned Individual that I had spoken to when the Debit Charges were an Issue, he didn't even directly look me in the eyes. I told him that I knew it was not the Power Steering Pump and that the Car did not make any noises such as squealing and I was sure it was just one of the Hoses. I have always worked on my own Car, but since my move had left my Ramps behind and had no way to look under the Car. I tried to get him to give me more information, but all he said is that he would call me when they had a chance to look at it.
The next day I received a phone call and this is what I was told: "It is your Intake Hose and since there is Rust, we need to replace the other one too since it will break when we work on it because they are so close to each other. You have two choices: 1. $400.00 if we get it from our Supplier, but it will take 10 days to get your Car back or 2. $ 500.00 and we get the part from someone else that has it in Stock and you'll have your Car in 3 Days." I was in shock, I would have expected this if it involved the Power Steering Pump, but for a Hose and I told him I didn't have $500.00, so told him I guess I have to go with the $400.00.
A few days later I go pick up my Car, as soon as I get home I take a look at my Invoice because I wanted to go online and do some Price Comparison and when I looked at the Bill I found that that there were no Part Numbers, all it said was Power Steering Pressure Hose @ 116.00, Power Steering Intake Line @ $28.95 and this is my favorite one 2 1/2 Hours of Labor @90.00 per Hour total $225.00.
And it gets even better, my Car is a 1988 Honda Civic (Grey Color) and they have it listed as a 1995 Honda Accord (Green Color) and when I checked the Pricing on parts for my Model, I found that they were half the cost of the 1995 Honda Accord.
Anyway I called them and I informed them of what I considered not only bad Business Practice but down right deceitful Behavior on a Human Level and I demanded that they provide me with a corrected Invoice, copies of the PO that lists the Part Numbers of the Parts used in my Car and finally, the Debit Processing Receipts for the $700.00 and $1994.09. I was told to bring the Car back in the next day, I told them I would do no such thing and give them the chance to further deceive me.
As of right now I have not received any of the requested items and I have no further desire to negotiate any resolution with them, this Company has almost $3000.00 of my Money and I am sitting here trying to gather my Rent for the next month so I don't face Eviction.
Carolyn
Des Plaines, Illinois
U.S.A.
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