This whole nightmare began when I wrote a letter to CCA to cancel my account # 700010003847711 last year .ccA then proceeded to charge my checking account in the amount of $99.99 twice and $99 once. I then called them extremely upset and told them that I had sent the letter for disconnection and they quickly stated they never received the letter. I told them that I did NOT want the service and to please disconnect it. I had already learned that it was a fraud when I got no credit card, but rather gave me some sort of card to purchase merchandise from their catalog. They refused and insisted for me to resend the letter. The issue was then escalated to a Supervisor who kept telling me they would not disconnect the account. I pleaded with her then, as I did recently, that I needed the money that was taken from my banking account. After much deliberation, I got off the phone when the female Supervisor stated she would call me back as soon as something could be done. She never did and I figured they had cancelled the account.
On, June 8, I went to buy groceries and my card was declined. When I got home, I got online and looked at my bank account and noticed that CCA once again charged me for $99.99 twirce and $99 once on June 4. This to include 3 $34 overdraft fees. Let me add that CCA never sent me a monthly letter, for the entire year, indicating the account was still active or sent a letter asking if I wanted to renew my membership. I called CCA and spoke to Joyce EMP #65980. She began asking for my account #, which I did NOT even know. Finally she was able to pull up the account by my name and began verifying the old information on my account. I was upset by this point for her consistent tone of "not caring" on her voice and asked her to just disconnect the account. She stated that she saw I had called in earlier in the morning from the notes on the account. I then told her that the last time I called was last year. She laughed and agreed with my comment. This continued to frustrate me as she said that she would help me and placed me on hold. She started reading the instructions for disconnection and offered $200 credit if I stayed with CCA. I said no and to disconnect the account. She then asked why I would not take the offer. It drove me nuts! I told her once again that I did NOT care for CCA's products or services and to just cancel the account. I asked for a Supervisor when she became combative and began reciting the disconnection instructions to me again... Saying that she was helping me. I then spoke with Manager Michael EMP# 58576 about my situation. He started doing the same thing Joyce had done. I told him to please just help me disconnect the account or refund some of the money so that I may feed my family. He said no exceptions could be made. I then asked for a fax number to send the Letter of Cancellation, but he would not provide it.
I have to admit that although the rates and agreements were steep, I would be able to take care of some debts with the credit cards. When I did not receive any as I was led to believe, I still gave CCA a chance for the fact that I wanted to help my credit. That all went out the window when they began charging me for membership and services that I was not even using. To conclude, even CCA's customer service not only does NOT help you, they make it hard for you to disconnect. I am not sure as of what to do now... Just wait until May '08 to send another Letter of Cancellation. I hope there is an organization or someone that can bring CCA to justice so this doesn't happen to anyone else.
Jesus
Alvin, Texas
U.S.A.
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