On February 26 my husband and I purchased a 50 in. LG 50PX1D plasma tv for $3299.95 along with $549.00 service protection plan (on the advice of the salesmen) and a $403.99 tv mount.
On Friday, May 12 the tv lost it's picture quality and the screen showed larged black spots. We were unable to view the tv. On Monday, May 15th, I called Circuit City and they put me in touch with Appliance Unlimited, Circuit City's repair Service. The technition called me a few days later and set up up an appointment for repair.
On June 6th the technition arrived and stated to me that he needed to order a Digital Board for the tv. He told me that it could take a short time for the part to come in or up to two weeks. Two weeks pass and I call the service tech. He tells me that the part is on national back order. I wait another two weeks and call the tech again. He avoids my call (as I've called him a few times), so I start asking the secretary a few questions, and she acknowledges problems that seemed odd to me. The tech calls me back a few days later and explains that he is still having trouble getting the part.
I decide to call LG (the manaufacturer) and they inform me that they have plenty of digital board parts. I decide to call Jesse (Circuit City TV/Manager) with the hope of having him help me resolve this problem. It's now over a month without a working tv. After a few more days of no answers, I call LG again and explain the situation to them. They inform me that Circuit City's Service is UNAUTHORIZED to work on the TV. They offer to send an LG Tech to our home, but that it would take up to six weeks, due to the fact they we live in rural area. I call Jesse at Circuit City and explain this situation to him. He acted odd when I told him that LG stated that the service company that was sent to our home is unauthorized to work on the tv.
He offers no solution. I felted deceived. Was this a scam? What if the tech actually worked on the tv. Is is getting parts from the black market? How long did they think I would wait. I sent off a note to Circuit City Corp with no avail. I contacted the Better Business Bureau. They were working on getting us an exchange as we still liked our original tv.
On July 14 we took our 50 in. Plasma tv back to the store because we were getting nowhere! On July 31, we found out that that particular model was no longer available for an exchange. The new model was three inches taller than the orginal tv and would not fit into the custom cabinet that was constructed for the original tv. We were told to wait until a few more new models come in and maybe they would fit.
It's now February. We still have no tv. I called Tracy, the store manager and asked if we could come in and possibly look at a smaller tv, even though this is not what we wanted to do. When we arrived she informed us that we had only been authorized an exchange value of $2800.00 on July 31. I never agreed to a lesser amount, especially when the tv only worked two months and the fact that they lied about the service. If they had been honest, we would not be in this situation a year later.
The manager also stated that she could not return our $549.00 for our protection plan, even though she admitted that they still are not authorized to work on the tv.
As a customer, we have done everything possible to work this out. I told her that this was unaccepted and I contacted Corporate and they told me that there was nothing that they could do. The president's office has not returned any of my calls.
I have contacted the BBB again, Consumer Affairs, Maryland's Attorney General Office.
I feel victimized by Circuit City. They sold us a service contact knowing that they were sending an unauthorized service tech to our home. This prolonged the situation causing our tv being discounted by Circuit City. I can still purchase the original tv online from another company.
I want a full refund for the amount of our original tv and the $549.00 service contact. I also want to inform the public of this kind of tatic.
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