On December 29 I received a notice in the mail requesting that I call regarding a $2 million sweepstakes. Since I never provided my personal information to be used in this manner, I consider it a violation of my privacy. I called them and spoke with several people. One was very rude and yelled at me, the rest were polite but not helpful.
They REFUSE to tell me where they got my name and address or give me the phone number of the department I can call to find out. This is the essence of my complaint.
First I spoke with "Anthony." Anthony refused to tell me over the phone and said I would have to send a letter to their "operations department 33." I explicitly stated that I did not want to be entered into the sweepstakes and I did not want to receive any mail or calls from their company. Anthony just started telling me about their special offers, sweepstakes, some luxury cruise I could win, and ignored me. Then he transferred me to another line that just talked about a $1000 contest I could enter.
Next I called back and spoke with "Stephen." I asked Stephen where they got my name and address and he said it was confidential and he could not tell me. He told me to write a letter to their "operations department 33." I told him I wanted the information over the phone and he became very rude and told me to shut up and listen to him or he could not help me. He finished explaining the letter I needed to write and hung up on me.
I called back again and talked to "Ray." Ray put me to his "supervisor" who said I was in fact entered in the sweepstakes, despite my previous call
asking not to be entered. I explained to the supervisor the conduct of the representatives who handled my previous two calls, and he gave me back
to Ray to take my name and address to remove from their lists. He assured me that I would not receive any more mail from them. I asked him where
they got my name and address, and he told me I would have to write a letter to "operations department 33." I told him I wanted a phone number I could call to find out the information, and he gave me to "Doug" who identified himself as a "senior supervisor." I told Doug I wanted a phone number that I could call to find out where they got my name and address. Doug said I would have to write to "operations department 33" and said they do not have a phone number I can call.
I want to know where they got my name and address, since that company has violated my privacy. I do not want to write a letter. There is no law or regulation that says I have to send in a letter to get this information. I want the information over the phone.
Thank you.
0 comments